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For Companies At a Glance
- Tasks: Support the incomes team to maximise financial inclusion and provide excellent customer service.
- Company: Join a forward-thinking housing organisation dedicated to community support.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful social impact.
- Why this job: Make a difference in people's lives while enhancing your career in a supportive environment.
- Qualifications: Experience in benefits advice or strong customer service skills required.
- Other info: Fixed term role with potential for personal growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Fixed term or secondment opportunity, for up to 6 months.
About the role
The purpose of the role is to maximise the income of PCH, while actively equipping clients with information, support and assistance designed to promote financial and social inclusion. The successful applicant will ideally have a background in benefits advice and/or excellent customer service skills with a diverse range of customers.
You Will
The role is to support the incomes team in the delivery of an excellent income recovery service. You will do this by working in a way that shows genuine commitment to providing a good quality service to both current and former tenants. This will mean demonstrating by word and action that the views and priorities of current and former tenants are taken into account.
Assistant Housing Officer (Incomes) employer: Plymouth Community Homes
Contact Detail:
Plymouth Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Officer (Incomes)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income recovery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions related to customer service and benefits advice. We can help you with mock interviews to boost your confidence and ensure you shine when it counts!
✨Tip Number 3
Showcase your passion for financial and social inclusion during interviews. Share examples of how you've helped clients in the past, as this will resonate with employers looking for genuine commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Assistant Housing Officer (Incomes)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in benefits advice and customer service. We want to see how your skills align with the role of Assistant Housing Officer, so don’t hold back on showcasing relevant examples!
Show Your Commitment: In your written application, express your genuine commitment to providing excellent service to tenants. Use specific language that reflects our values at StudySmarter, focusing on financial and social inclusion.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Plymouth Community Homes
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Assistant Housing Officer role. Understand the importance of income recovery and how it impacts tenants. Familiarise yourself with common benefits advice and customer service scenarios, as these will likely come up during your interview.
✨Show Your Empathy
This role is all about supporting clients, so be prepared to demonstrate your understanding of their needs. Think of examples from your past experiences where you've helped someone in a similar situation. Showing genuine care for tenants' financial and social inclusion will set you apart.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's goals.
✨Practice Makes Perfect
Run through some common interview questions with a friend or in front of the mirror. Focus on articulating your experience in customer service and benefits advice clearly. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.