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For Companies At a Glance
- Tasks: Support residents in achieving financial stability while safeguarding essential income for services.
- Company: Plymouth Community Homes, the largest social housing association in the city.
- Benefits: Flexible working, excellent pension, free gym access, and generous annual leave.
- Why this job: Make a real difference in people's lives while working in a vibrant community.
- Qualifications: Strong communication skills and experience in social housing or income recovery.
- Other info: Join a fun workplace with regular events and a supportive team culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Income Recovery & Financial Inclusion Housing Officer
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About The Role
At Plymouth Community Homes, we believe every penny we bring in should make a real difference for our residents and communities. That’s why our Housing Officers within the Rent and Letting Support team are so important—they help protect the future of our organisation while supporting people to build brighter, more secure lives. We’re looking for a Housing Officer to join our Rent and Letting Support team. In this role, you’ll not only safeguard the income that keeps our services running, but also give residents the advice, support and confidence they need to feel included and financially stable.
Our Ideal Candidate For This Role Is Someone Who
- Will have excellent communication skills and have experience of line management
- Has a positive \”can do\” attitude and has a track record of making customer focused change to improve service
- Has a record of meeting challenging income recovery targets within the housing sector
- Knowledge of DWP Welfare Benefits and experience working with potentially vulnerable customers.
- Has experience in Social Housing
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high‑quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well‑managed and well‑maintained homes.
What We Can Offer You
- Flexible working opportunities including flexi‑time and hybrid working
- Excellent pension scheme with a high level of employer contributions
- Free, fully equipped onsite gym and changing facilities.
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a beautiful and vibrant part of the Southwest
- We support digital working with modern devices/smart phones
- It’s fun to work here – we have dress down Fridays, company quizzes, and lots of charity events throughout the year
- Our modern and spacious offices are right on a bus route, and just three miles from the city centre
- We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co‑op, Starbucks and Tim Hortons
To Apply
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job. For an informal discussion about this role, please contact Claire Rodden, Senior Housing Officer on 01752389768. This post is not suitable for job share.
Shortlisting Date: 6th October 2025
Interview Date: 10th October 2025
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
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Income Recovery & Financial Inclusion Housing Officer employer: Plymouth Community Homes Ltd
Contact Detail:
Plymouth Community Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery & Financial Inclusion Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Plymouth Community Homes and understand their mission. Be ready to discuss how your experience aligns with their goals, especially around income recovery and supporting vulnerable customers.
✨Tip Number 3
Show off your skills! During interviews, share specific examples of how you've met challenging targets or improved services in previous roles. This will demonstrate your 'can do' attitude and customer-focused approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your submission to highlight how you meet the person specification directly.
We think you need these skills to ace Income Recovery & Financial Inclusion Housing Officer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your communication skills and any experience you have in line management. We want to see how you've made a positive impact in previous roles, especially in customer-focused environments.
Tailor Your Application: When filling out the application form, refer directly to the person specification. We love it when candidates connect their knowledge and experience to what we're looking for—so don’t hold back!
Be Yourself: Let your personality shine through! We’re looking for someone with a 'can do' attitude, so don’t be afraid to show us your enthusiasm for making a difference in our residents' lives.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Plymouth Community Homes Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of DWP Welfare Benefits and the housing sector. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges residents face.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you’ve made a positive impact through your interactions.
✨Demonstrate Your 'Can Do' Attitude
Be ready to share specific instances where you've tackled challenges head-on and made customer-focused changes. This will highlight your proactive approach and ability to meet income recovery targets.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding support for vulnerable customers.