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For Companies At a Glance
- Tasks: Lead and enhance customer service excellence across the Council.
- Company: Plymouth City Council, committed to high-quality public services.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape community services.
- Other info: Join a dynamic team focused on sustainable and inclusive growth.
- Why this job: Make a real difference in customer experience and community engagement.
- Qualifications: Proven leadership skills and a passion for customer service.
The predicted salary is between 60000 - 80000 £ per year.
About Plymouth
Plymouth is Britain’s Ocean City - ambitious, forward-looking and proud of its identity. With significant investment, growth and regeneration underway, the city is evolving rapidly. We are focused on delivering high-quality public services, improving outcomes for residents and creating a sustainable, inclusive future.
The Role
This is a pivotal leadership role with a clear and uncompromising focus on customer service. As Service Director for Customer Services, you will define, lead and embed a Council-wide approach to customer service excellence. This is not simply about overseeing services, it is about owning and delivering the Council’s Customer Service Strategy, redesigning services around the customer, and building the capability, leadership and training needed to deliver it consistently across the organisation.
You will lead a broad portfolio including the contact centre, customer experience, complaints, business support and city-wide customer access through our ‘front doors’. You will ensure services are simple, inclusive and effective, balancing digitally enabled delivery with high-quality human interaction where it matters most.
Reporting to the Chief Operating Officer, you will operate as a key member of the senior leadership team, working closely with elected members, partners and stakeholders to drive a step-change in customer experience across the organisation.
Service Director Customer Services employer: PLYMOUTH CITY COUNCIL
Contact Detail:
PLYMOUTH CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director Customer Services
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to customer service roles. Attend events, join online forums, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for the interview by researching the company’s customer service strategy. Understand their values and how they approach customer experience. We want you to show them that you’re not just a fit for the role, but that you’re genuinely excited about contributing to their mission.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and customer service excellence. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you one step closer to landing that Service Director role!
We think you need these skills to ace Service Director Customer Services
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through. Share specific examples of how you've improved customer experiences in the past, as this role is all about leading a Council-wide approach to excellence.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities outlined in the job description. Highlight your experience in leading teams and redesigning services around the customer, as this will show us you understand what we're looking for.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at PLYMOUTH CITY COUNCIL
✨Know Your Customer Service Strategy
Before the interview, make sure you thoroughly understand the Council’s Customer Service Strategy. Be ready to discuss how your vision aligns with their goals and how you can contribute to enhancing customer service excellence.
✨Showcase Leadership Experience
Prepare examples from your past roles that demonstrate your leadership skills, particularly in customer service settings. Highlight how you've successfully led teams, implemented training programmes, or redesigned services to improve customer experiences.
✨Emphasise Inclusivity and Accessibility
Given the focus on creating inclusive services, think about how you can address diverse customer needs. Be prepared to share ideas on how to ensure services are accessible and effective for all residents, showcasing your commitment to inclusivity.
✨Engage with Stakeholders
Since this role involves working closely with elected members and partners, be ready to discuss your approach to stakeholder engagement. Share strategies you've used to build relationships and drive collaboration, as this will be key to your success in the role.