At a Glance
- Tasks: Be the first point of contact for bereaved families, providing support and guidance.
- Company: Join Plymouth City Council's compassionate Bereavement Service team.
- Benefits: Gain valuable experience in a supportive environment with career development opportunities.
- Other info: Work in a small, dedicated team at Plymouth Crematorium.
- Why this job: Make a meaningful impact by helping families during difficult times.
- Qualifications: Strong communication skills and experience in administration or customer service.
The predicted salary is between 25000 - 30000 £ per year.
Plymouth City Councils Bereavement Service has an exciting opportunity for a Technical Support Officer to join us at Plymouth Crematorium at The Park.
About The Role
In this role, you will play a key part in the Bereavement Service by acting as the first point of contact to bereaved families, providing advice and guidance over the phone, by email or face to face. You will contribute to delivering an excellent customer-facing service, providing high quality administrative support and technical support, ensuring that the needs of service users are met with care and professionalism. Working in a small admin team you will mainly be responsible for processing the paperwork for cremation whilst supporting families with booking of Wakes, purchasing memorials and general enquiries.
Key Responsibilities
- Provide a front-line service, act as the first point of contact, give advice and signposting to members of the public, outside agencies and internal callers
- Provide efficient, effective, business support across the Bereavement Service
- Provide high quality administrative and technical support to customers
- Contribute to the successful delivery of departmental objectives and service standards
- Support day-to-day service delivery, ensuring smooth and compliant operations
We Are Looking For Someone Who Is
- Highly organised individual with excellent attention to detail and proven experience in accurate data entry
- Experienced in business support, administration and front-facing roles
- A strong communicator who is naturally empathetic, patient and composed
- Professional in appearance and conduct
The role will be based at Plymouth City Council’s Crematorium, The Park, which is located at Merafield Road, Plymouth.
If you would like to discuss the role please contact Cheryl Spear, Service Manager at Cheryl.spear@plymouth.gov.uk or 01752 307244.
Closing Date Sunday 02 August 2026
Visa Sponsorship This role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
Equality and Diversity Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation. As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.
Technical Support Officer in Plymouth employer: PLYMOUTH CITY COUNCIL
Plymouth City Council is an exceptional employer dedicated to fostering a supportive and collaborative work environment for professionals in child protection. With a strong commitment to employee development, we offer numerous growth opportunities and training programmes that empower our staff to excel in their roles. Working in Plymouth not only provides the chance to make a meaningful impact on the community but also allows you to be part of a forward-thinking team that values restorative practices and innovative strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PLYMOUTH CITY COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PLYMOUTH CITY COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Officer in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PLYMOUTH CITY COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at PLYMOUTH CITY COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PLYMOUTH CITY COUNCIL!
How to prepare for a job interview at PLYMOUTH CITY COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
