Technical Expert in Plymouth

Join to apply for the Technical Expert role at Plymouth City Council

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

Please note that experience is not essential as full training will be provided.

We are looking for a highly motivated, enthusiastic Technical Expert to work within the Deputyship Team based in the Service Centre, on a permanent basis.

This job involves working with vulnerable adults, following recognised procedures and using initiative to deliver an excellent, customer focused front line service. The work may involve responding independently to unexpected problems and situations when dealing with clients and there will be a requirement to interpret individual, complex circumstances and make decisions within the boundaries and guidance of current legislation.

The role requires excellent communication skills as contact from clients and professionals is frequent throughout the day. Attention to detail is critical, and you must have the ability to work to tight deadlines as part of a team.

Responsibilities

• Actively take ownership of a caseload of clients, resolving issues and seeing them through to resolution.
• Advise and guide clients/professionals clearly and concisely.
• Understand individual client requirements and demonstrate the ability to deal with all types of client enquiries in person, by telephone, email or by written correspondence.
• Maintain awareness of changes in legislation and policy and gain a full understanding of systems and procedures.
• Liaison with external agencies and internal departments as necessary.
• Have good knowledge of welfare benefits and care/support needs met by Adult’s Social Care.
• Promote best practice and highlight inefficiencies.
• Visiting is an essential part of this role. The post holder will therefore require access to a car and have a full, clean driving licence.

The Disclosure & Barring Service Check requirement for this post is: Enhanced Check + DBS Adult’s Barred List.

As a flexible worker, you will have a primary work location (Ballard House, Plymouth) and have the choice to work from other sites or from home depending on business needs.

For more information or an informal discussion, please contact Craig Taylor at craig.taylor@plymouth.gov.uk or 01752306734.

Closing date: Tuesday 06 January 2026

Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marital status, pregnancy/maternity, race, religion/belief, sex or sexual orientation.

As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.