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For Companies At a Glance
- Tasks: Lead and enhance customer service excellence across the Council.
- Company: Plymouth City Council, committed to improving public services.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real difference.
- Other info: Join a dynamic team focused on creating an inclusive future.
- Why this job: Shape the future of customer service in a rapidly evolving city.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 60000 - 80000 £ per year.
About Plymouth
Plymouth is Britain’s Ocean City - ambitious, forward-looking and proud of its identity. With significant investment, growth and regeneration underway, the city is evolving rapidly. We are focused on delivering high-quality public services, improving outcomes for residents and creating a sustainable, inclusive future.
The Role
This is a pivotal leadership role with a clear and uncompromising focus on customer service. As Service Director for Customer Services, you will define, lead and embed a Council-wide approach to customer service excellence. This is not simply about overseeing services, it is about owning and delivering the Council’s Customer Service Strategy, redesigning services around the customer, and building the capability, leadership and training needed to deliver it consistently across the organisation.
You will lead a broad portfolio including the contact centre, customer experience, complaints, business support and city-wide customer access through our ‘front doors’. You will ensure services are simple, inclusive and effective, balancing digitally enabled delivery with high-quality human interaction where it matters most.
Reporting to the Chief Operating Officer, you will operate as a key member of the senior leadership team, working closely with elected members, partners and stakeholders to drive a step-change in customer experience across the organisation.
Service Director Customer Services in Exeter employer: PLYMOUTH CITY COUNCIL
Contact Detail:
PLYMOUTH CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director Customer Services in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to customer service roles. Attend events or webinars where you can meet potential employers and make sure to follow up with them afterwards.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your achievements in customer service. This will give you an edge when discussing your experience during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on demonstrating how you can lead and enhance customer service strategies effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to show how you can contribute to delivering excellent customer service at Plymouth.
We think you need these skills to ace Service Director Customer Services in Exeter
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that passion to the role and help us redefine our approach to customer service excellence.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Service Director role. Highlight your relevant experience and skills that align with our vision for improving customer outcomes in Plymouth.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and how they relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to lead customer services in Plymouth.
How to prepare for a job interview at PLYMOUTH CITY COUNCIL
✨Know Your Customer Service Strategy
Before the interview, make sure you thoroughly understand the Council’s Customer Service Strategy. Be ready to discuss how your vision aligns with their goals and how you can contribute to enhancing customer service excellence.
✨Showcase Leadership Experience
Prepare examples from your past roles where you've successfully led teams or projects focused on customer service. Highlight your ability to inspire and train others, as this role requires building capability across the organisation.
✨Emphasise Inclusivity and Accessibility
Given the focus on creating simple and inclusive services, be prepared to discuss how you've previously designed or improved services to cater to diverse customer needs. Share specific strategies that demonstrate your commitment to inclusivity.
✨Engage with Stakeholders
Think about how you would engage with elected members, partners, and stakeholders in this role. Prepare to discuss your approach to collaboration and how you would drive a step-change in customer experience through effective communication and partnership.