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- Tasks: Assist customers with inquiries and provide support across various channels.
- Company: Join On Course South West, a supportive organisation dedicated to helping learners succeed.
- Benefits: Enjoy a competitive salary, comprehensive training, and opportunities for professional growth.
- Why this job: Be the first point of contact, making a real difference in customer experiences.
- Qualifications: 2 GCSEs in English and Maths or equivalent experience required; customer service experience is a plus.
- Other info: Guaranteed interviews for eligible candidates; enhanced DBS check required.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Customer Advisor to join our team at the On Course South West. This full-time, permanent role is ideal for a highly organised and customer-focused individual passionate about providing exceptional service. As the first point of contact, you'll offer essential advice, guidance, and support across various channels, including in-person, online, and over the phone. Your key objective will be to resolve customer queries efficiently, ensuring a positive experience every time.
The successful candidate will be responsible for a range of activities, from handling customer inquiries and updating information on systems like Yeti and Civica, to securely processing data and payments. You'll also play a proactive role in suggesting service improvements, assisting with promotional activities, and providing operational support, including building security.
We are looking for someone with proven customer service expertise, strong IT proficiency, excellent communication and problem-solving skills, and the ability to manage tasks effectively and work collaboratively within a team.
Essential qualifications include 2 GCSEs (Grade A*-C/9-4) in English and Maths or equivalent experience, along with a willingness to undertake regular training. While not essential, experience of various customer service scenarios, cash handling, and knowledge of educational provisions are desirable.
In return, we offer a competitive salary, a supportive work environment, comprehensive training, and opportunities for professional growth within On Course South West. If you're a proactive individual ready to be part of our learners’ journeys, please apply today.
The Disclosure & Barring Service Check requirement for this post is: Enhanced Check + DBS Children’s Barred List.
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.
For more information or an informal discussion regarding this role, please contact Katie Archer on Katie.Archer@plymouth.gov.uk
Closing Date: Thursday 10 July 2025
CS/3771 - Customer Advisor (OCSW & Education) employer: PLYMOUTH CITY COUNCIL
Contact Detail:
PLYMOUTH CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CS/3771 - Customer Advisor (OCSW & Education)
✨Tip Number 1
Familiarise yourself with the services offered by On Course South West. Understanding their mission and the specific support they provide will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your IT skills, especially with systems like Yeti and Civica. Being able to discuss your proficiency with these tools or similar software can set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've handled customer inquiries in the past. Think about specific situations where you resolved issues effectively, as this will showcase your problem-solving skills and customer service expertise during the interview.
✨Tip Number 4
Network with current or former employees of On Course South West if possible. They can provide valuable insights into the company culture and expectations, which can help you align your responses during the interview.
We think you need these skills to ace CS/3771 - Customer Advisor (OCSW & Education)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to handle inquiries, resolve issues, and provide exceptional service. Use specific examples to illustrate your problem-solving skills.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate clearly and effectively. Consider including examples of how you've successfully interacted with customers in various settings.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are essential for a Customer Advisor.
How to prepare for a job interview at PLYMOUTH CITY COUNCIL
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to provide exceptional service is key. Prepare examples from your past experiences where you successfully resolved customer queries or improved service delivery. This will demonstrate your expertise and passion for helping others.
✨Familiarise Yourself with Relevant Systems
Since you'll be using systems like Yeti and Civica, it’s beneficial to have a basic understanding of these platforms. If possible, do a bit of research or even watch tutorial videos to get a feel for how they work. This shows initiative and readiness to hit the ground running.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and handling difficult customers. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Demonstrate Your Proactive Attitude
The role requires suggesting service improvements, so think of a few ideas you could bring to the table. During the interview, share these suggestions to illustrate your proactive mindset and commitment to enhancing customer experience.