Overview
Plymouth City Council
Plymouth, PL4 0RZ
£27,040 per year - estimated
Contract
Business Support Officer
You are an individual with strong administrative skills and a customer-focused approach. You have experience in providing effective business support services and maintaining accurate records. You bring a willingness to learn and adapt, with a focus on accuracy and efficiency.
This role requires you to support a range of departments by providing administrative and customer-focused support duties. You will handle customer inquiries, manage appointments, and update information systems accurately. You’ll also provide insights into improving service efficiency and customer experience. Additionally, you will assist in managing defect reports and cases related to statutory responsibilities.
- Proficiency in Microsoft software (Word, Excel, Outlook)
- Effective communication skills, both verbal and written
- Strong customer care and initiative skills
- Ability to manage time and prioritize tasks
- Attention to detail and accuracy in data handling
- Teamwork and collaboration skills
- Numeracy and literacy skills for calculations and documentation
Responsibilities
- Support a range of departments with administrative and customer-focused duties
- Handle customer inquiries and manage appointments
- Update information systems accurately
- Provide insights into improving service efficiency and customer experience
- Assist in managing defect reports and cases related to statutory responsibilities
Qualifications
- Proficiency in Microsoft software (Word, Excel, Outlook)
- Effective communication skills, both verbal and written
- Strong customer care and initiative skills
- Ability to manage time and prioritize tasks
- Attention to detail and accuracy in data handling
- Teamwork and collaboration skills
- Numeracy and literacy skills for calculations and documentation
