Account Executive in Milton Keynes

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Your next challenge

• To provide the highest possible level of service and support to the Client Service Managers (CSM's) across a range of benefit, reward and pluxee card clients.
• Take ownership of core functions by organising daily tasks to ensure the smooth operational running of each account within agreed SLAs and budgets.
• Be proactive in the continuous improvement of all processes and procedures.
• Working alongside the CSM's to ensure accounts achieve the highest level of gross profit and engagement.

What you’ll be doing:

• Understand your client’s business objectives and develop good client relations.
• Identify new opportunities for existing clients and make recommendations to your CSM and the wider Commercial team.
• Support the CSM's in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives.
• Produce MI and ad hoc reporting, utilising all Microsoft Office packages as required.
• Analyse and review your reporting and highlight any patterns or concerns to the CSM.
• Ensure that detailed work instructions are produced and updated, complying with relevant operating standards.
• Liaise with internal departments and external suppliers to achieve the best possible solutions.
• To have a clear understanding of the current status of every project that you are responsible for.
• Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained.
• Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule.
• Update website content using content management software.
• Copywriting and proof reading.
• Assist with reconciliation and debt control.
• Attend client meetings and produce contact reports as required.
• Trouble shooting and resolving client issues.
• Support the Account Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required.
• Perform all other duties as reasonably required that are consistent with both training and experience.

You’re a match

• Good working knowledge of Microsoft Office.
• Experience using a CRM system desirable, such as Salesforce.
• Analytical with excellent problem-solving skills.
• Confident to highlight issues and suggest ways of improvement.
• Great attention to detail, particularly with finances, grammar, spelling, and tone of voice.
• Good understanding of IT, Creative and Finance.
• Ability to work independently and under pressure.
• Team player with a positive attitude.
• Ability to communicate well at all levels.
• Keen to learn.
• Experience of working in a busy administrative client support type role preferential.

Competencies:

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages ambiguity - Operates effectively, even when things are not certain, or the way forward is not clear.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Your team: Samantha McLean - Head of Client Operations

Your location: Hybrid- Milton Keynes

Happy at work: 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies. 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun! 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.