At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular Job Description: We are looking for a Product Manager to join the team. This role is delivery-focused, translating product strategy into execution through clear user stories, effective backlog management, and consistent sprint delivery. You will play a key role in delivering the product roadmap, working closely with engineering, design, testing and customer-facing teams to ship high-quality features and continuously improve the user experience. This role suits a hands-on Product Manager who enjoys owning delivery and solving real user problems.
YOUR NEXT CHALLENGE Responsibilities:
- Partner with the Head of Product to deliver the agreed product roadmap
- Own and manage the product backlog, ensuring clear prioritisation aligned to business goals
- Write high-quality user stories and acceptance criteria to support efficient delivery
- Work closely with engineering and design throughout the sprint lifecycle to ensure timely delivery
- Actively contribute to agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives
- Break down roadmap initiatives into well-scoped, deliverable increments
- User support & issue resolution
- Triage and prioritise user-reported issues with customer support and engineering
- Ensure issues are clearly defined and added to the backlog where appropriate
- Drive resolution through the sprint process, balancing new delivery with improvements
- Communicate clearly with stakeholders on status, timelines, and outcomes
- Identify patterns in user feedback and translate them into product improvements
- Product insights & continuous improvement
- Gather and synthesise user feedback, product data, and stakeholder input
- Support discovery efforts to refine and improve features
- Define and track success metrics to inform prioritisation and iteration
YOU ARE A MATCH IF...
- Education and Experience
- 5+ years of experience in digital product ownership, application ownership, digital operations, platform management, or IT business partnership roles.
- Experience managing digital platforms, customer-facing applications, portals, websites, mobile applications, or digital ecosystems.
- Experience working in matrix and cross-functional environments with business and technical stakeholders.
- Strong experience managing backlogs and writing clear, actionable user stories
- Comfortable balancing multiple priorities in a fast-paced environment
Skills & Certifications:
- Good understanding of digital platforms, customer journeys, operational governance, and service management.
- Experience with Agile delivery, product lifecycle management, digital analytics, or customer experience management is considered an advantage.
- Strong stakeholder management, prioritisation, communication, and coordination skills.
- Familiarity with digital tools, CMS platforms, analytics platforms, or customer engagement solutions is a plus.
- Proficiency in Microsoft 365 and collaboration/project management tools is required.
Languages:
Fluent English
Working Conditions:
Hybrid - Milton Keynes
Competencies:
- Digital Product Management
- Customer Experience Management
- Service Delivery Management
- Stakeholder Relationship Management
- Governance and Compliance Management
Why join Pluxee?
- Join an inclusive team
- Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
- Turn inspiration into possibility Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
- Make a positive impact Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
- Grow with us Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.
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