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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join Plusnet, a leading broadband provider focused on customer service and support.
- Benefits: Enjoy flexible working options, a competitive salary, and great discounts on products.
- Why this job: Make a difference by solving problems and supporting customers in a dynamic team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Opportunities for career development and volunteering days to give back to the community.
The predicted salary is between 23504 - 24064 £ per year.
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet . Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield . You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & Plusnet products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Technical Support/ Telephone Support Advisor employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support/ Telephone Support Advisor
✨Tip Number 1
Familiarize yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing with a friend can help you get comfortable explaining technical concepts in simple terms.
✨Tip Number 3
Research Plusnet's products and services thoroughly. Understanding what they offer will allow you to engage more effectively with potential customers and demonstrate your enthusiasm for the company.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully resolved issues. This will highlight your ability to handle customer queries effectively.
We think you need these skills to ace Technical Support/ Telephone Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Technical Support Advisor. Highlight your problem-solving skills and any relevant experience, even if it's from hobbies like gaming or technology.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description. Emphasize your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background aligns with Plusnet's values. Mention specific examples of how you've helped others or solved problems in the past.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss examples of how you've solved problems in the past. Whether it's a gaming issue or a tech challenge, showcasing your analytical skills will impress the interviewers.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to convey your ability to communicate clearly and effectively. Practice explaining complex concepts in simple terms, as this will be key in your role.
✨Emphasize Your Flexibility
The job description highlights flexibility, so be sure to mention your adaptability and willingness to work in various situations. Share any experiences where you successfully managed changing circumstances or schedules.
✨Express Your Enthusiasm for Technology
Since the role is technical in nature, showing a genuine interest in technology and how it works can set you apart. Talk about your hobbies related to tech, gaming, or any relevant projects you've worked on to demonstrate your passion.
