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- Tasks: Assist customers with broadband tech queries and provide solutions over the phone.
- Company: Leading telecommunications provider in Sheffield with a focus on customer service.
- Benefits: Starting salary of £25,087, flexible schedule, health care options, and product discounts.
- Why this job: Join a supportive team and help customers while enjoying flexibility and great benefits.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Perfect for students seeking part-time work with excellent career growth potential.
The predicted salary is between 20000 - 30000 £ per year.
A leading telecommunications provider in Sheffield is looking for a Customer Service Technical role. The position involves assisting customers with broadband tech-related queries, providing support and solutions over the phone. You don't need specific experience; what matters is being helpful and calm.
The firm offers a starting salary of £25,087, flexible job arrangements, and comprehensive benefits including health care options, travel loans, and discounts on products.
Technical Customer Support Advisor (Flexible Schedule) in Sheffield employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Advisor (Flexible Schedule) in Sheffield
✨Tip Number 1
Get to know the company! Research their values and services so you can show off your knowledge during the interview. It’ll help us stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your phone skills! Since this role involves assisting customers over the phone, try role-playing with a friend. This will help us sound calm and helpful when answering tech-related queries.
✨Tip Number 3
Prepare some questions for the interviewer. Asking about team dynamics or training opportunities shows that we’re interested in growing within the company, which is a big plus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help you land that job.
We think you need these skills to ace Technical Customer Support Advisor (Flexible Schedule) in Sheffield
Some tips for your application 🫡
Show Your Helpful Side: When writing your application, make sure to highlight any experiences where you've helped others. We want to see that you can stay calm and supportive, especially when dealing with tech-related queries.
Keep It Clear and Concise: We appreciate straightforward communication. Make your application easy to read by using clear language and avoiding jargon. This will show us that you can communicate effectively with our customers.
Tailor Your Application: Take a moment to customise your application for this role. Mention why you're interested in the Technical Customer Support Advisor position and how your skills align with what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Plusnet
✨Know Your Tech Basics
Brush up on common broadband issues and solutions. Even if you don’t have specific experience, being familiar with basic tech terms and troubleshooting steps will show your willingness to learn and help customers effectively.
✨Showcase Your People Skills
Since the role is all about assisting customers, highlight your ability to stay calm and helpful under pressure. Prepare examples from past experiences where you’ve successfully resolved conflicts or helped someone in need.
✨Research the Company
Familiarise yourself with the telecommunications provider’s services and values. This will not only help you answer questions more confidently but also demonstrate your genuine interest in the company and its mission.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of the interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows you’re engaged and thinking about your future with them.
