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- Tasks: Help customers with broadband tech queries over the phone.
- Company: Join Plusnet's Broadband Technical Team in Sheffield.
- Benefits: Enjoy flexible scheduling, a great salary, and discounts on EE & Plusnet products.
- Why this job: Make a difference while developing your career in a supportive team culture.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Work from home options and volunteering days available.
The predicted salary is between 18803 - 19800 £ per year.
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet . Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield . You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & Plusnet products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Online Customer Service Agent - Immediate Start employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service Agent - Immediate Start
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences, whether in gaming or tech, where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband technology terms and issues. Even if you don’t have direct experience, having a basic understanding of routers, modems, and connectivity problems can give you an edge in discussions with the hiring team.
✨Tip Number 3
Emphasize your interpersonal skills. Since the role involves building relationships with customers, be ready to share how you've successfully communicated and connected with others in previous roles or situations.
✨Tip Number 4
Express your enthusiasm for flexibility and support in the workplace. Highlight how important it is for you to have a work-life balance and how you appreciate companies that offer such benefits, as this aligns with Plusnet's values.
We think you need these skills to ace Online Customer Service Agent - Immediate Start
Some tips for your application 🫡
Understand the Role: Take some time to fully understand what the Online Customer Service Agent position entails. Familiarize yourself with common broadband tech-related queries and think about how your problem-solving skills can be applied in this context.
Tailor Your CV: Make sure your CV highlights any relevant experience or skills that align with the job description. Emphasize your ability to build relationships, remain calm under pressure, and your willingness to learn new technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Plusnet and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss how you've solved problems in the past. Share specific examples that highlight your ability to think critically and find solutions.
✨Demonstrate Your Communication Skills
Effective communication is key in customer service. Practice explaining complex technical concepts in simple terms. During the interview, focus on being clear and concise while also showing empathy towards customer concerns.
✨Highlight Your Flexibility
This position offers flexibility, so be sure to express your adaptability. Discuss any experiences where you successfully managed changing priorities or schedules, showcasing your ability to thrive in a dynamic environment.
✨Emphasize Teamwork and Relationship Building
Building relationships is crucial in customer service. Share examples of how you've worked effectively in teams or built rapport with customers. This will demonstrate your ability to connect with others and contribute positively to the team culture.
