At a Glance
- Tasks: Lead the design of next-gen voice communication solutions for top global companies.
- Company: Join BT International, a leader in secure connectivity and digital services.
- Benefits: Tailored benefits, including healthcare, bonuses, and flexible working options.
- Other info: Dynamic, innovative environment with opportunities for personal and professional growth.
- Why this job: Shape the future of AI-driven communications and make a global impact.
- Qualifications: Proven experience in voice architecture and strategic leadership.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking a highly experienced Voice, Unified Communications, Contact Centre & Voice Agent Architect to define and deliver the next generation of enterprise communications solutions for Forbes 2000 companies. This role combines deep expertise in telecommunications, Unified Communications (UC), Contact Centre technologies, API-led integration, and Agentic AI architectures.
The successful candidate will lead the evolution of intelligent communication ecosystems that leverage AI agents, orchestration frameworks, automation platforms, APIs, and cloud-native technologies to transform customer experiences at the session layer and B/OSS workflow. The architect will act as the bridge between Customer and Portfolio requirements into Behaviour Driven Development following SAFe Lean-Agile principles into measurable business outcomes.
What you’ll be doing:
- Define strategic target state architecture for Telephony, UC, collaboration, CPaaS and CCaaS services.
- Develop architectures for Number Management, Emergency Service, Regulatory Compliance and Carrier Interconnects.
- Lead the adoption of Agentic AI and AI Harness methodologies across voice platforms.
- Establish standards for event-driven architectures and AI DevSecOps with Agentic control.
- Prove architecture hypothesis with proof of value accountability.
- Adjudicate design and investment cases at the architectural control board and support submissions to the BTI investment board.
- Ensure designs are resilient, secure and compliant to international regulatory conditions through proactive testing and monitoring.
- Champion Behaviour Driven Development following SAFe Lean-Agile principles.
- Drive vendor assessments and technology selections.
- Lead exit of legacy capabilities and tooling for customer and service migrations.
Essential Skills / Experience:
- Strategic Architectural Leadership.
- Proven principal-level architecture leadership experience within large and complex enterprise environments.
- Demonstrated ability to define technology strategy and influence executive stakeholders across business and technology functions.
- Experience communicating architectural direction, transformation strategy and investment recommendations at executive leadership level.
Voice, Contact & Unified Communication Essentials:
- Extensive expertise in: SIP, IMS, SBCs, Carrier interconnects, Telecom regulations, Call Servers, Number Management, Messaging, Fraud, Shaken/Stir, Media Servers/Gateways, IVR and agentic voice applications including operational hands-on experience.
- Experience integrating enterprise systems through APIs and automation platforms – Rest APIs, GraphQL, OAuth2, Microservices, Service Level Execution (SLEE), CAMARA & vCON.
Desirable:
- Microsoft Teams OC, WebEX UC, Zoom including phone.
- Implementation of TM Forum ODA, ITIL foundation, TOGAF, Open-source developments and software development workflows (GIT, JIRA).
- Experience delivering enterprise contact centre architectures – Genesys, Five 9s, WebEx CC.
Hands-on experience:
- Hands-on deployments in private and public cloud native environments: Openstack, Azure, AWS, GCP including VMWare.
- Strong understanding of modern software architecture principles and enterprise platform engineering.
- Experience with data management and exposure: Kafka, Relational, Time Series & In Memory including AWS.
- Experience deploying AI agents into operational environments, and prototype with coding agents.
Our Package:
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Company car scheme (or cash alternative).
- 15% on target annual bonus.
- Private healthcare for you and your family.
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme – 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience.
Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.
Voice Platform Architect Principal in London employer: PlusNet
At Plusnet, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Sheffield that fosters personal and professional growth. With competitive salaries, generous benefits including free phone and broadband, and a commitment to employee well-being through flexible working arrangements, we empower our Inbound Sales Advisors to thrive. Join us and be part of a company that not only values your contributions but also actively supports community initiatives and sustainability efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Platform Architect Principal in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like PlusNet and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like PlusNet.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Voice Platform Architect Principal in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at PlusNet.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at PlusNet.
How to prepare for a job interview at PlusNet
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
