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- Tasks: Help customers with tech queries over the phone and provide solutions.
- Company: Join Plusnet, a supportive tech company in Sheffield focused on customer service.
- Benefits: Enjoy flexible working, great salary, online GP access, and discounts on EE & BT products.
- Why this job: Make a difference while developing your career in a fun, supportive environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible breaks, occasional home working, and volunteering days to give back.
The predicted salary is between 20000 - 30000 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet. You’ll be talking over the phone to customers with all sorts of Tech related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (South Yorkshire)
✨Tip Number 1
Familiarise yourself with common tech-related queries and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-play scenarios with friends or family where you handle customer queries, as this will help you articulate your thoughts clearly and calmly.
✨Tip Number 3
Research Plusnet’s values and culture. Understanding what they stand for will allow you to align your answers during the interview, showing that you’re a great fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor (South Yorkshire)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Plusnet and how your skills align with their values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As you'll be talking to customers over the phone, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, as this will be key in your role.
✨Emphasise Your Flexibility
Plusnet values flexibility, so highlight any experiences where you've adapted to changing circumstances or worked in a dynamic environment. This shows that you're ready to embrace the flexible nature of the job.
✨Express Your Willingness to Learn
Since no specific experience is required, make sure to convey your eagerness to learn and grow within the company. Discuss how you approach new challenges and your enthusiasm for training opportunities.
