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- Tasks: Help customers with payment issues and build relationships over the phone.
- Company: Join Plusnet, a supportive company focused on customer care and employee development.
- Benefits: Enjoy flexible working, great salary, online GP access, and discounts on products.
- Why this job: Make a real difference while developing your career in a friendly team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible hours, home working options, and volunteering days to give back.
The predicted salary is between 20000 - 30000 £ per year.
Why this job matters Are you someone who likes solving problems? Maybe you like having indepth conversations? If so, you have transferrable skills to succeed in a Payment Support role with Plusnet. Why not use your skills to make a difference and join our Payment Support Team in Sheffield. You’ll be talking over the phone to customers who need support paying their bills and setting up payments. Having open and honest conversation and taking ownship is essential. You’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £25,087.00, plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of Plusnet/EE/BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Payment Support employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Payment Support
✨Tip Number 1
Familiarise yourself with common payment issues and solutions. Understanding the typical problems customers face can help you engage in meaningful conversations and demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. In a customer service role, being able to listen and respond appropriately is crucial. Show that you can empathise with customers and address their concerns effectively.
✨Tip Number 3
Research Plusnet's values and culture. Knowing what the company stands for will allow you to align your answers with their mission, showcasing that you're a good fit for their team.
✨Tip Number 4
Prepare examples of how you've helped others in the past. Whether it's in a professional or personal context, having specific stories ready can illustrate your helpful nature and ability to build relationships.
We think you need these skills to ace Customer Service Advisor - Payment Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Customer Service Advisor in Payment Support does. Familiarise yourself with the key responsibilities, such as problem-solving and having in-depth conversations with customers.
Tailor Your CV: Highlight your transferable skills that align with the job description. Emphasise your ability to build relationships, remain calm under pressure, and your natural helpfulness. Use specific examples from past experiences to demonstrate these qualities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Plusnet and how your skills can contribute to their Payment Support Team. Be genuine and express your desire to help customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves helping customers with payment issues, be prepared to discuss examples of how you've successfully solved problems in the past. Highlight your ability to think on your feet and provide solutions.
✨Emphasise Communication Skills
This position requires open and honest conversations with customers. Practice articulating your thoughts clearly and consider discussing a time when effective communication made a difference in a challenging situation.
✨Demonstrate Empathy and Patience
Customers may be stressed about their payments, so showing empathy is crucial. Be ready to share experiences where you’ve shown understanding and patience, especially in high-pressure situations.
✨Research Plusnet's Values
Understanding Plusnet's commitment to flexibility and support can help you align your answers with their values. Mention how you appreciate their approach to work-life balance and how it resonates with your own values.