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For Companies At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join Plusnet, a supportive company with a flexible work culture.
- Benefits: Great starting salary, online GP access, generous family leave, and discounts on products.
- Why this job: Use your problem-solving skills to make a real difference in customers' lives.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Enjoy a vibrant team culture and opportunities for career growth.
The predicted salary is between 21000 - 30000 £ per year.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet.
Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield. Youll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way.
You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment or can look after your family in an emergency. Just a few ways were doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
Whats in it for you?
- Agreatstarting salary 25,087.00, plus incentives and bonuses.
- Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Hugediscounts of Plusnet,EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year.
- Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want.
- Season TicketTravel Loan giving you the funds topay for your travelto and from work up front, making a difference where it counts.
- Volunteering days, so you cangive backto your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Broadband Technical (South Yorkshire) employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Broadband Technical (South Yorkshire)
✨Tip Number 1
Get to know the company! Research Plusnet and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech-related queries, try role-playing common scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can make all the difference in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining Plusnet. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Broadband Technical (South Yorkshire)
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love seeing how you can apply your skills to real-life situations, especially if you're into gaming or technology!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Being naturally helpful and calm is key, so share examples that showcase these traits.
Tailor Your Application: Make sure to tailor your application to the role. Mention why you’re interested in the Customer Service Technical position and how you can contribute to our Broadband Technical Team. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Plusnet
✨Know Your Tech Basics
Brush up on your basic broadband and router knowledge. Even if you don’t have specific experience, being familiar with common tech terms and troubleshooting steps can really impress the interviewers. They’ll appreciate your willingness to learn and your interest in technology.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal projects. This role is all about helping customers with their tech issues, so demonstrating your ability to think critically and calmly under pressure will set you apart.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. This shows that you value communication and are ready to engage with customers effectively. You might even want to practice summarising what the interviewer says to ensure you understand their points fully.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your interpersonal skills. Share stories that showcase your ability to connect with others, remain calm in challenging situations, and provide excellent service. Plusnet values helpfulness, so let that shine through!
