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For Companies At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join Plusnet, a company that values flexibility and personal growth.
- Benefits: Starting salary of £25,087, bonuses, online GP, and generous family leave.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Enjoy a supportive team culture with tailored training and career development opportunities.
The predicted salary is between 20000 - 30000 £ per year.
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet. Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary £25,087.00, plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of Plusnet,EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Broadband Technical employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Broadband Technical
✨Tip Number 1
Get to know the company! Research Plusnet and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech-related queries, try role-playing common scenarios with a friend or family member. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current Plusnet employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Plusnet family. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor - Broadband Technical
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love candidates who can demonstrate their knack for troubleshooting, even if it's just from gaming or tinkering at home!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Whether you're calm and collected or a bit quirky, authenticity goes a long way in making a connection.
Tailor Your Application: Make sure to tailor your application to the role. Mention how your skills align with the Customer Service Technical position and why you’re excited about joining our Broadband Technical Team. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Plusnet
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped others. Whether it's fixing a tech issue for a friend or resolving a tricky situation at work, these stories will demonstrate your ability to handle customer queries effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are genuinely interested in understanding the customer's needs, which is crucial for a Customer Service Advisor role.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, highlight your interpersonal skills. Talk about how you connect with people, remain calm under pressure, and provide support. This will show that you're not just technically savvy but also a great fit for the team culture.
