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For Companies At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join Plusnet, a supportive company with a flexible work culture.
- Benefits: Starting salary of £25,087, online GP access, and generous family leave.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Enjoy career development opportunities and a great team culture.
The predicted salary is between 25000 - 30000 £ per year.
Job Description
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Why this job matters
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Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet.
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Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
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You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
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We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
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What’s in it for you?
- A great starting salary £25,087.00, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of Plusnet,EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
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On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Broadband Technical employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Broadband Technical
✨Tip Number 1
Get to know the company! Research Plusnet and understand their values, culture, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech-related queries, try role-playing common scenarios with a friend or family member. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your soft skills! Being calm, helpful, and able to build relationships is key in customer service. Think of examples from your past experiences where you've demonstrated these qualities and be ready to share them during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining Plusnet. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor - Broadband Technical
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself: We’re looking for naturally helpful and calm individuals. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application: Make sure to align your skills and experiences with the job description. Mention your interest in technology or gaming if it applies – it shows us you’re a great fit for our Broadband Technical Team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Plusnet
✨Know Your Tech Basics
Brush up on your basic broadband and router knowledge. Even if you don’t have specific experience, understanding common issues and solutions will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a tech context or not. Plusnet values helpfulness and calmness, so highlight situations where you’ve successfully assisted others.
✨Demonstrate Your People Skills
Since this role involves building relationships with customers, think of times when you’ve effectively communicated or built rapport. Practice articulating these experiences to show you’re a natural fit for the team.
✨Ask Thoughtful Questions
Prepare some questions about the role and the company culture. This shows your genuine interest in Plusnet and helps you understand how you can thrive in their flexible work environment.
