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For Companies At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join Plusnet, a supportive and flexible tech company in Sheffield.
- Benefits: Starting salary of £25,087, online GP access, and generous family leave.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Enjoy a great team culture and opportunities for career development.
The predicted salary is between 21000 - 30000 £ per year.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet.
Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary £25,087.00, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of Plusnet,EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Broadband Technical employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Broadband Technical
✨Tip Number 1
Get to know Plusnet! Research the company culture and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves helping customers with tech issues, try simulating common broadband problems and think through how you'd resolve them. It’ll give you confidence during the interview.
✨Tip Number 3
Show off your people skills! Be ready to share examples of how you've built relationships or helped others in the past. Plusnet values helpfulness and calmness, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with it right there.
We think you need these skills to ace Customer Service Advisor - Broadband Technical
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others with tech issues. We love seeing how you can apply your skills to real-life situations, especially if you’ve got a knack for gaming or technology!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Whether you're calm and collected or naturally helpful, show us what makes you unique.
Tailor Your Application: Make sure to tailor your application to the role. Mention why you’re interested in the Customer Service Technical position and how you can contribute to our Broadband Technical Team. It shows us you’ve done your homework and are genuinely excited about the opportunity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super straightforward!
How to prepare for a job interview at Plusnet
✨Know Your Tech Basics
Brush up on your understanding of broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully solved problems or helped others. Whether it's fixing a friend's tech issue or resolving a tricky situation at work, be ready to share these stories to demonstrate your natural helpfulness and calmness.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you can build relationships and understand customer needs, which is crucial for a Customer Service Advisor role.
✨Emphasise Flexibility and Adaptability
Highlight your ability to adapt to changing situations and schedules. Plusnet values flexibility, so share any experiences where you've successfully managed your time or adjusted to unexpected changes, whether in work or personal life.
