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- Tasks: Help customers with billing queries over the phone, solving problems and providing support.
- Company: Join Plusnet, a supportive company focused on flexibility and customer service excellence.
- Benefits: Enjoy a competitive salary, remote work options, healthcare, and generous family leave.
- Why this job: Make a difference while developing your skills in a fun, team-oriented environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, career development opportunities, and community volunteering days available.
The predicted salary is between 23504 - 24064 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet. Why not use your skills to make a difference and join our Billing Team in Sheffield? You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE, BT and Plusnet products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for?
Shift Pattern
Mon 11:30-20:00
Tue 11:30-20:00
Wed 11:30-20:00
Thu 11:30-20:00
Fri 11:30-20:00
Sat Off
Sun Off
Mon 08:00-16:30
Tue 08:00-16:30
Wed 08:00-16:30
Thu 08:00-16:30
Fri Off
Sat 08:00-16:30
Sun 08:00-16:30
Mon 08:00-16:30
Tue Off
Wed Off
Customer Service Advisor - Billing (South Yorkshire) employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Billing (South Yorkshire)
✨Tip Number 1
Familiarise yourself with common billing issues and solutions. Understanding the typical queries customers have can help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves talking to customers, being able to convey information clearly and calmly will be crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Research Plusnet's values and customer service philosophy. Showing that you align with their mission and understand their approach to customer care can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Since the role offers various working patterns, highlighting your willingness to adjust to different schedules or work from home when needed can make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor - Billing (South Yorkshire)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Plusnet is looking for in a Customer Service Advisor. Highlight key skills such as problem-solving, relationship-building, and a calm demeanor.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any customer service experience or transferable skills, even if they come from gaming or technology, as these are valuable in this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills align with Plusnet's values. Mention your ability to handle billing queries and your commitment to providing excellent customer support.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves helping customers with billing queries, be prepared to discuss how you've solved problems in the past. Think of examples where you’ve had to think on your feet or troubleshoot an issue, even if it’s not directly related to customer service.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and concisely. During the interview, make sure to listen actively and respond thoughtfully to show that you can build relationships with customers.
✨Emphasise Your Flexibility
Plusnet values flexibility, so highlight any experiences where you’ve adapted to changing situations or schedules. This could include managing multiple tasks or adjusting to new information quickly, which is crucial in a dynamic customer service environment.
✨Express Your Enthusiasm for the Role
Let your passion for helping others shine through. Share why you’re excited about the opportunity to work in customer service and how you believe you can make a difference in customers' lives, especially in resolving their billing issues.
