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- Tasks: Help customers with tech-related billing queries over the phone.
- Company: Join Plusnet, a supportive company focused on customer service and employee development.
- Benefits: Enjoy flexible working, great salary, online GP access, and discounts on products.
- Why this job: Make a difference while building relationships and developing your career in a fun team culture.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible breaks, occasional home working, and volunteering days to give back.
The predicted salary is between 20000 - 30000 £ per year.
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet. Why not use your skills to make a difference and join our Billing in Sheffield. You’ll be talking over the phone to customers with all sorts of Tech related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £25,087.00 plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Billing employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Billing
✨Tip Number 1
Familiarise yourself with common tech-related queries and billing issues that customers might face. This will help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will prepare you for the phone interactions you'll have with customers, allowing you to convey information clearly and build rapport.
✨Tip Number 3
Research Plusnet's values and customer service philosophy. Understanding what they stand for will enable you to align your answers with their expectations and show that you're a good fit for their team.
✨Tip Number 4
Be ready to share examples of how you've helped others in the past, whether in a professional or personal context. Highlighting your natural helpfulness and ability to build relationships will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor - Billing
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Service Advisor - Billing. Highlight the skills and qualities they value, such as problem-solving, helpfulness, and relationship-building.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Even if you don't have direct experience in customer service, emphasise any transferrable skills from gaming or technology that demonstrate your ability to solve problems and assist others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background aligns with Plusnet's values. Mention your willingness to learn and adapt, as well as your commitment to providing excellent customer support.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As you'll be talking to customers over the phone, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, as this will be key in a billing role.
✨Emphasise Your Relationship-Building Abilities
Building rapport with customers is essential. Share experiences where you've successfully built relationships, whether in previous jobs or personal situations, to highlight your interpersonal skills.
✨Express Your Flexibility and Adaptability
Plusnet values flexibility, so be ready to discuss how you can adapt to changing situations. Mention any experiences where you've had to adjust your approach or schedule to meet the needs of others.
