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For Companies At a Glance
- Tasks: Help customers with tech-related billing queries over the phone.
- Company: Join Plusnet, a supportive company focused on customer service and employee development.
- Benefits: Enjoy flexible working, great salary, online GP access, and discounts on products.
- Why this job: Make a difference while developing your skills in a fun, team-oriented environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible breaks, occasional home working, and opportunities for career growth.
The predicted salary is between 20000 - 30000 £ per year.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet.
Why not use your skills to make a difference and join our Billing in Sheffield. You’ll be talking over the phone to customers with all sorts of Tech related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
What are you waiting for?
Customer Service Advisor - Billing employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Billing
✨Tip Number 1
Familiarise yourself with common billing issues and tech-related queries that customers might have. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves talking to customers, being clear, calm, and friendly can make a huge difference in how you connect with potential employers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you've successfully resolved issues. This will highlight your transferable skills and your ability to handle customer queries effectively.
✨Tip Number 4
Research Plusnet's values and culture to align your responses during the interview. Understanding their commitment to flexibility and support can help you articulate why you're a great fit for their team.
We think you need these skills to ace Customer Service Advisor - Billing
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Service Advisor - Billing. Highlight the skills and qualities they value, such as problem-solving, helpfulness, and relationship-building.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise any relevant experience you have, even if it's not directly in customer service. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills can benefit Plusnet. Mention specific examples of how you've solved problems or helped others in the past, demonstrating your suitability for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, as this will be key in your role.
✨Emphasise Your Relationship-Building Abilities
Building rapport with customers is essential. Be ready to share experiences where you've successfully built relationships, whether in a professional or personal context. This will show that you can connect with customers and provide excellent service.
✨Express Your Flexibility and Adaptability
Plusnet values flexibility, so highlight your ability to adapt to changing situations. Share examples of how you've managed your time or adjusted your approach in previous roles to meet varying demands.
