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- Tasks: Help customers with billing queries over the phone and provide excellent support.
- Company: Join Plusnet, a tech-savvy company focused on customer service and community.
- Benefits: Enjoy flexible working hours, a competitive salary, and great perks like online GP access.
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Opportunities for career growth and volunteering days to give back to the community.
The predicted salary is between 18800 - 19200 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet. You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE, BT and Plusnet products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
Shift Pattern
Mon: 11:30-20:00
Tue: 11:30-20:00
Wed: 11:30-20:00
Thu: 11:30-20:00
Fri: 11:30-20:00
Sat: Off
Sun: Off
Mon: 08:00-16:30
Tue: 08:00-16:30
Wed: 08:00-16:30
Thu: 08:00-16:30
Fri: Off
Sat: 08:00-16:30
Sun: 08:00-16:30
Mon: 08:00-16:30
Tue: Off
Wed: 08:00-16:30
Thu: Off
Fri: Off
Customer Service Advisor employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common billing issues and customer service scenarios. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Practice your communication skills, especially over the phone. You might want to role-play with a friend or family member to simulate customer interactions, focusing on being calm and helpful.
✨Tip Number 3
Research Plusnet's values and culture. Understanding what they stand for will allow you to align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Tip Number 4
Be prepared to discuss your problem-solving skills. Think of examples from your past experiences where you've successfully resolved issues, as this will show your potential as a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Customer Service Advisor does at Plusnet. Familiarise yourself with the responsibilities, such as handling billing queries and providing support to customers.
Tailor Your CV: Highlight any relevant skills or experiences that demonstrate your problem-solving abilities and customer service orientation. Even if you lack direct experience, showcase transferable skills from gaming or technology that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention your ability to remain calm under pressure and your passion for helping others, which are key traits for a Customer Service Advisor.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and concisely. You might even want to role-play common customer scenarios with a friend before the interview.
✨Emphasise Your Relationship-Building Abilities
Building rapport with customers is crucial. Share experiences where you've successfully built relationships, whether in previous jobs, volunteer work, or even personal interactions. This will show that you can connect with customers effectively.
✨Be Ready to Discuss Flexibility
Plusnet values flexibility, so be prepared to talk about how you manage your time and adapt to changing circumstances. Highlight any experiences where you've successfully balanced multiple responsibilities or adjusted to new situations.
