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For Companies At a Glance
- Tasks: Help customers with tech queries over the phone and provide solutions.
- Company: Join Plusnet, a supportive company focused on customer service and employee development.
- Benefits: Enjoy flexible working, a great salary, online GP access, and discounts on products.
- Why this job: Make a difference while building relationships and developing your career in a fun environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible breaks, occasional home working, and volunteering days to give back.
The predicted salary is between 20000 - 30000 £ per year.
Start Date: 02/03/26
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet .
Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield . Youll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way.
You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet , this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment or can look after your family in an emergency. Just a few ways were doing this include allowing you to schedule your own breaks and banking time.
Whats in it for you?
- A?great?starting salary of £25,087.00, plus incentives and bonuses.
- Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge?discounts of Plusnet, EE & BT products including your Mobile and Broadband saving you?hundreds?of?pounds?every year.
- Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want.
- Season Ticket?Travel Loan giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts.
- Volunteering days, so you can?give back?to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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Customer Service Advisor employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common tech-related queries and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice active listening skills. In a customer service role, understanding the customer's needs is crucial. You can do this by engaging in conversations with friends or family about their tech issues and focusing on truly understanding their concerns.
✨Tip Number 3
Showcase your ability to build relationships. Think of examples from your past experiences where you successfully connected with someone, whether in a personal or professional setting, and be ready to share these during your discussions.
✨Tip Number 4
Research Plusnet's values and culture. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Plusnet is looking for in a Customer Service Advisor. Highlight key skills such as problem-solving, relationship building, and a calm demeanor.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any customer service experience or transferable skills from gaming or technology that demonstrate your ability to solve problems and assist customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background aligns with Plusnet's values. Mention your willingness to learn and adapt, as well as your commitment to providing excellent customer support.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As you'll be talking over the phone with customers, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, as this will be key in your role.
✨Emphasise Your Flexibility
Plusnet values flexibility, so highlight any experiences where you've adapted to changing circumstances or worked in a dynamic environment. This shows that you're ready to embrace the flexible nature of the job.
✨Express Your Enthusiasm for Technology
Since the position involves tech-related queries, share your passion for technology. Whether it's gaming or tinkering with gadgets, let them know how your interests align with the role and how you can relate to customers.
