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- Tasks: Help customers with payment issues and set up payments over the phone.
- Company: Join Plusnet, a supportive company focused on customer care and employee development.
- Benefits: Enjoy flexible working, a great salary, online GP access, and generous family leave.
- Why this job: Make a real difference in people's lives while building a rewarding career in a friendly team.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible hours, occasional home working, and opportunities for personal growth.
The predicted salary is between 20000 - 30000 £ per year.
Why this job matters Are you someone who likes solving problems? Maybe you like having indepth conversations? If so, you have transferrable skills to succeed in a Payment Support role with Plusnet. Why not use your skills to make a difference and join our Payment Support Team in Sheffield . Youll be talking over the phone to customers who need support paying their bills and setting up payments. Having open and honest conversation and taking ownship is essential. Youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest. We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment or can look after your family in an emergency. Just a few ways were doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. Whats in it for you? Agreatstarting salary of25,087.00, plus incentives and bonuses. Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Hugediscounts of Plusnet/EE/BT products including your Mobile and Broadband saving youhundredsofpoundsevery year. Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want. Season TicketTravel Loan giving you the funds topay for your travelto and from work up front, making a difference where it counts. Volunteering days, so you cangive backto your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?41bf1e1f-b16b-4260-a40a-17c77a06fd15
Customer Advisor - Payment Support (South Yorkshire) employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Payment Support (South Yorkshire)
✨Tip Number 1
Familiarise yourself with common payment issues that customers face. Understanding these problems will help you engage in meaningful conversations and demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. In a customer support role, being able to listen and respond appropriately is crucial. Show that you can empathise with customers and address their concerns effectively.
✨Tip Number 3
Research Plusnet's values and culture. Knowing what the company stands for will allow you to align your answers with their expectations and show that you're a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully helped others or resolved conflicts. These anecdotes will illustrate your helpful nature and ability to build relationships, which are key for this role.
We think you need these skills to ace Customer Advisor - Payment Support (South Yorkshire)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Advisor. Focus on the skills mentioned, such as problem-solving, communication, and relationship-building.
Tailor Your CV: Make sure your CV highlights relevant experiences that showcase your ability to solve problems and communicate effectively. Use specific examples that demonstrate your helpfulness and calmness in challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with Plusnet's values and how you can contribute to their Payment Support Team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves helping customers with payment issues, be prepared to discuss examples of how you've successfully solved problems in the past. Highlight your ability to think on your feet and provide solutions.
✨Emphasise Communication Skills
This position requires open and honest conversations with customers. Practice articulating your thoughts clearly and consider discussing a time when you effectively communicated with someone to resolve an issue.
✨Demonstrate Empathy and Patience
Customers may be stressed about their payments, so it's crucial to show that you can remain calm and supportive. Share experiences where you've had to be patient and understanding, especially in challenging situations.
✨Research Plusnet's Values
Familiarise yourself with Plusnet's company culture and values. During the interview, express how your personal values align with theirs, particularly around customer service and support, to show you're a good fit for the team.