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- Tasks: Help customers with payment issues and set up payments over the phone.
- Company: Join Plusnet, a supportive company focused on customer care and employee development.
- Benefits: Enjoy flexible working, great salary, online GP access, and discounts on products.
- Why this job: Make a real difference while building relationships and developing your career in a friendly environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible hours, occasional home working, and opportunities for volunteering.
The predicted salary is between 15000 - 21000 £ per year.
Why this job matters Are you someone who likes solving problems? Maybe you like having indepth conversations? If so, you have transferrable skills to succeed in a Payment Support role with Plusnet. Why not use your skills to make a difference and join our Payment Support Team in Sheffield. You’ll be talking over the phone to customers who need support paying their bills and setting up payments. Having open and honest conversation and taking ownship is essential. You’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £25,087.00, plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of Plusnet/EE/BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Advisor - Payment Support employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Payment Support
✨Tip Number 1
Familiarise yourself with common payment issues and solutions. Understanding the typical problems customers face can help you engage in meaningful conversations and demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. In a customer support role, being able to listen and respond appropriately is crucial. Show that you can empathise with customers and address their concerns effectively.
✨Tip Number 3
Research Plusnet's values and culture. Knowing what the company stands for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully helped others or resolved conflicts. These anecdotes can illustrate your helpful nature and ability to build relationships, which are key traits for this role.
We think you need these skills to ace Customer Advisor - Payment Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Advisor. Highlight the skills they value, such as problem-solving and relationship-building, and think about how your experiences align with these.
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Emphasise any experience you have in customer service or similar roles, even if it's not directly related to payment support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Plusnet and how you can contribute to their Payment Support Team.
Showcase Your Soft Skills: In your application, highlight your soft skills such as being calm, helpful, and able to communicate effectively. Provide examples of situations where you've successfully used these skills to resolve issues or support others.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since the role involves helping customers with payment issues, be prepared to discuss examples of how you've successfully solved problems in the past. Highlight your ability to think on your feet and provide solutions.
✨Emphasise Communication Skills
This position requires open and honest conversations with customers. Practice articulating your thoughts clearly and consider discussing a time when effective communication made a difference in a challenging situation.
✨Demonstrate Empathy and Patience
Customers may be stressed about their payments, so showcasing your ability to empathise and remain calm under pressure is crucial. Share experiences where you’ve supported someone through a tough time.
✨Research Plusnet's Values
Understanding Plusnet's commitment to flexibility and support can help you align your answers with their values. Be ready to discuss how you can contribute to their team culture and support their mission.
