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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join Plusnet, a supportive company focused on customer service and technology.
- Benefits: Enjoy flexible hours, great salary, online GP access, and discounts on products.
- Why this job: Make a difference while developing your skills in a fun, tech-savvy environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible working options and a strong team culture await you!
The predicted salary is between 23504 - 24064 £ per year.
## **Why this job matters** Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with **Plusnet**. Why not use your skills to make a difference and join our Broadband Technical Team in **Sheffield**. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. **What’s in it for you?** * A great starting salary of £23,504 rising to £24,064 after 8 months of being here * Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us * Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly * Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family * Huge discounts of EE & Plusnet products including your Mobile and Broadband – saving you hundreds of pounds every year. * Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. * Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. * Volunteering days, so you can give back to your local community. * Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Advisor - Broadband Technical (Apply in minutes) employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Broadband Technical (Apply in minutes)
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your past experiences, whether in gaming or technology, where you successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 2
Familiarize yourself with common broadband issues and solutions. Even if you don’t have direct experience, having a basic understanding of routers, connectivity problems, and troubleshooting steps can set you apart as a proactive candidate.
✨Tip Number 3
Emphasize your communication skills. Since this role involves talking to customers over the phone, practice clear and calm communication. You might even want to do mock calls with friends to build your confidence.
✨Tip Number 4
Research Plusnet’s values and culture. Understanding what they stand for and how they support their employees will help you align your answers during the interview, showing that you’re a great fit for their team.
We think you need these skills to ace Customer Advisor - Broadband Technical (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Advisor in the Broadband Technical team. Highlight your problem-solving skills and any relevant experience with technology or customer service.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Plusnet and how your skills can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves helping customers with technical queries, be prepared to discuss how you've solved problems in the past. Share specific examples where you used your skills to troubleshoot issues, whether in tech, gaming, or other areas.
✨Demonstrate Your Communication Skills
Effective communication is key in a customer service role. Practice explaining complex concepts in simple terms. During the interview, focus on being clear and concise, showing that you can build rapport with customers over the phone.
✨Emphasize Your Flexibility
Plusnet values flexibility, so highlight any experiences where you've adapted to changing situations or schedules. Discuss how you manage your time effectively and how you can balance work with personal commitments.
✨Express Your Willingness to Learn
Since no specific experience is required, show enthusiasm for learning new skills. Talk about times when you've quickly picked up new technologies or processes, and express your eagerness to undergo training to excel in this role.
