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- Tasks: Help customers with billing queries over the phone, solving problems and providing support.
- Company: Join Plusnet, a supportive company focused on customer service and employee development.
- Benefits: Enjoy flexible working, a competitive salary, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a friendly team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, occasional home working, and opportunities for career growth.
The predicted salary is between 19500 - 26000 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet. You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE, BT and Plusnet products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Shift Pattern
- Mon: 11:30-20:00
- Tue: 11:30-20:00
- Wed: 11:30-20:00
- Thu: 11:30-20:00
- Fri: 11:30-20:00
- Sat: Off
- Sun: Off
- Mon: 08:00-16:30
- Tue: 08:00-16:30
- Wed: 08:00-16:30
- Thu: 08:00-16:30
- Fri: Off
- Sat: 08:00-16:30
- Sun: 08:00-16:30
Customer Advisor - Billing employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Billing
✨Tip Number 1
Familiarise yourself with common billing issues and solutions. Understanding typical customer queries can help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves talking to customers, being able to convey information clearly and calmly will be crucial in making a good impression.
✨Tip Number 3
Showcase your ability to build relationships. Think of examples from your past experiences where you've successfully connected with others, as this will highlight your suitability for a customer-focused role.
✨Tip Number 4
Research Plusnet's values and culture. Being able to align your personal values with those of the company can set you apart from other candidates and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Advisor - Billing
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Plusnet is looking for in a Customer Advisor - Billing. Highlight key skills such as problem-solving, relationship building, and a calm demeanor.
Tailor Your CV: Make sure your CV reflects relevant experiences that showcase your ability to handle customer queries and solve problems. Use specific examples where you have demonstrated helpfulness and calmness under pressure.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the role. Mention your enthusiasm for technology or gaming if applicable, and express your eagerness to support customers with their billing queries.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves helping customers with billing queries, be prepared to discuss examples of how you've solved problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Advisor, you'll be talking to customers over the phone. Practice clear and concise communication. During the interview, make sure to listen actively and respond thoughtfully to questions.
✨Highlight Your Relationship-Building Abilities
Building rapport with customers is key in this role. Share experiences where you've successfully built relationships, whether in a work setting or personal life. This will show that you can connect with customers effectively.
✨Emphasise Your Flexibility and Adaptability
Plusnet values flexibility, so be ready to discuss how you manage your time and adapt to changing circumstances. Mention any experiences where you've had to adjust your approach to meet different needs or challenges.
