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For Companies At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join Plusnet, a flexible and supportive company focused on customer service.
- Benefits: Starting salary of £25,087, plus incentives, bonuses, and 24/7 online GP access.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling and supportive environment for personal commitments.
The predicted salary is between 25087 - 25087 £ per year.
Start Date: 02/03/26
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet. Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time.
What’s in it for you?
- A great starting salary of £25,087.00, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family.
Customer Service Advisor in Birmingham employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know Plusnet! Research the company culture and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with tech-related queries, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current Plusnet employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from Plusnet, making it easier for us to keep in touch.
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your written application. Share your passion for helping others and any relevant hobbies that showcase your skills.
Tailor Your Application: Make sure to customise your application to reflect the job description. Mention your ability to build relationships and how you can bring flexibility to the role, just like we do at Plusnet.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Plusnet
✨Know Your Tech Basics
Brush up on your basic broadband and router knowledge. Even if you don’t have specific experience, being familiar with common tech terms and troubleshooting steps can really impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in gaming or other tech-related scenarios. This will demonstrate your ability to think critically and help customers effectively.
✨Practice Active Listening
During the interview, show that you can listen carefully and respond thoughtfully. This is crucial for a Customer Service Advisor role, as understanding customer needs is key to providing great support.
✨Emphasise Your People Skills
Highlight your ability to build relationships and stay calm under pressure. Plusnet values helpfulness and a friendly attitude, so make sure to convey your natural ability to connect with others.
