At a Glance
- Tasks: Manage airline partnerships and drive growth through exceptional service and strategic planning.
- Company: Join a dynamic travel company transforming experiences with over 200 partners.
- Benefits: Enjoy flexible time off, health plans, travel credits, and a work-from-anywhere programme.
- Other info: Diverse and inclusive workplace committed to equal opportunities for all applicants.
- Why this job: Be a key player in reshaping the future of travel while building meaningful relationships.
- Qualifications: Experience in client management, preferably in travel, with strong communication and analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
About the Role
Plusgrade is searching for an ambitious, results‐oriented and target‐driven Partner Success Manager to manage a portfolio of airline partners. This position is a key market‐facing role for Plusgrade, and our Partner Success Manager will be responsible for growth in our current customer portfolio in the MEA region. The ideal candidate has a background in the travel industry (preferably airline related) or a similar account management position with a proven track record of high performance. Ideally, your experience demonstrates proven success in enhancing business relationships and operating with an innovative mindset to exceed performance goals.
Our successful candidate will manage an existing portfolio of 4‐8 Partners in the MEA region, along with a team of cross‐functional resources. You will be accountable for ensuring our Partners receive exceptional service while always seeking opportunities for growth. You will author and maintain strategic plans that keep the team focused on the priority activities for each Partner.
Responsibilities
- Results Focused – Work with our Partners to establish annual & 3 year financial targets and align on plans for exceeding them.
- Partner Advocate – Coordinate and lead bi‐weekly and monthly status review meetings with Partners to review key milestones, active projects, new business opportunities and outstanding issues. Facilitate and lead in person quarterly business reviews with your largest Partners.
- Insight Driven and Solution‐Oriented – Leverage an analytical skillset to develop strong insights that lead to program enhancements and new solutions. Utilize historical and forward (forecasting) analysis of revenue to gain a deep understanding of the performance drivers.
- Relationship Builder – Effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your Partners.
- Trusted Advisor – Work diligently to understand the Partner's underlying interests and business priorities, while working closely with the Market Leader to proactively manage a pipeline of new products and feature opportunities that strategically align with the objectives of our Partners.
- Effective Communicator – Act as the primary point of contact for your Partners to deliver performance insights, project‐related tasks, technical training, program enhancement opportunities, as well as operational oversight.
- Product Ambassador – Understand the Plusgrade solutions available to drive partner goals and develop joint action plans, working closely with Partners to build and evolve strategic plans in accordance with corporate goals. Continuously inform internal teams across the organization to successfully complete Partner plans.
- Influencer – Influence the adoption of best practices and marketing plans to drive growth through persuasion, negotiation and consensus‐building.
Qualifications
- Experience in a client management role, ideally in the travel industry.
- Proven ability to cross‐sell and up‐sell new opportunities to clients.
- Self‐reliant and driven to achieve goals.
- Ability to manage multiple high‐priority tasks in a fast‐paced environment.
- Excellent communication and presentation skills.
- Passion for client service.
- Strong attention to detail.
- Comfortable participating in technical conversations.
- Strong problem‐solving skills.
- Strong project management and group collaboration skills.
- Excellent analytical skills required to analyze data and provide insight to Partners and internal teams.
- Exceptional computer skills including MS Office Suite and Google Suite.
- International travel to partner on‐sites is required.
Benefits
- Comprehensive Health Plans
- Flexible Paid Time Off
- Travel Experience Credit
- Annual Wellness Credit
- Team Events and Monthly Lunches
- Work From Anywhere Program
- Parental Leave Top Up
- Adventure Pass
Plusgrade is an equal‐opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:
- Recruiter Phone Interview
- Hiring Manager Interview
- Presentation
- Team Interview
All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.
Partner Success Manager - MEA in London employer: Plusgrade
At Plusgrade, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and collaboration. Our comprehensive benefits package, including flexible paid time off and wellness credits, supports employee well-being while our commitment to diversity and inclusivity ensures a welcoming environment for all. With ample opportunities for professional growth and the chance to make a meaningful impact in the travel industry, Plusgrade is the perfect place for ambitious individuals looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager - MEA in London
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We think you need these skills to ace Partner Success Manager - MEA in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Partner Success Manager - MEA role at Plusgrade.
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Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Plusgrade's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Partner Success Manager - MEA.
How to prepare for a job interview at Plusgrade
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
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Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
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Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Plusgrade.
