Operations & Facilities Manager in Brighton

We are seeking a highly organised and commercially minded Operations & Facilities Manager.

Location: Plus X Innovation Brighton (not hybrid, requires presence in hub)

Salary Range: £38,000 - £45,000 per annum

Plus X Innovation creates innovation communities for the pioneers of tomorrow. Through our flexible workspaces, prototyping facilities, and innovation programmes, we support startups, scaleups and corporates to unlock growth and collaboration. At Plus X Innovation Brighton, we aim to foster community, creativity and innovation for all.

About the Role

As Operations and Facilities Manager, you will take ownership of the day‑to‑day operation, safety, and presentation of the Plus X Innovation Brighton hub. This is a hands‑on role responsible for ensuring the building is fully operational, well maintained, compliant, and delivers a high‑quality experience for members and teams. You will oversee facilities services, maintenance programmes, contractor performance, and compliance requirements, working closely with internal teams and external partners to ensure smooth and efficient site operations. This role is focused on maintaining a safe, compliant, and well‑managed environment while supporting continuous improvement of the building and member experience.

Responsibilities

• Oversee day‑to‑day running of the Brighton hub, ensuring a safe, efficient, and high‑quality environment
• Conduct regular walkthroughs of the building to ensure cleanliness, functionality, and presentation standards are maintained
• Manage facilities services (cleaning, maintenance, landscaping etc) to ensure the hub is consistently well‑presented and operational
• Manage meeting room & event space standards, including AV and equipment readiness; manage fault reporting, routine checks, and specialist contractors for repairs, servicing and upgrades
• Respond to and resolve reactive maintenance issues in a timely and effective manner
• Ensure operational consistency with wider Plus X Innovation standards
• Own and maintain the Planned Preventative Maintenance (PPM) schedule
• Ensure all statutory inspections and maintenance tasks are completed on time and accurately recorded in Atlas
• Maintain up‑to‑date records for compliance, audits, and operational reporting
• Monitor building systems and elevate issues where required
• Ensure full compliance with Health & Safety, Fire Safety, and all statutory obligations
• Work closely with the Head of Locations to implement training requirements (Fire Safety, First Aid, Evac Chair, etc.)
• Support the completion and maintenance of risk assessments and ensure corrective actions are closed out
• Promote safe working practices across staff, contractors, and building users
• Manage external contractors and service providers to ensure high performance and service quality
• Monitor contractor performance against agreed service levels and standards
• Maintain strong supplier relationships and resolve operational issues efficiently
• Ensure value for money across all facilities contracts and services
• Support management of the Brighton facilities budget in collaboration with the Head of Locations
• Monitor operational spend and identify opportunities for efficiency and cost control
• Ensure services are delivered in line with agreed budgets and financial expectations
• Maintain insurer and policy compliance for the Brighton hub
• Work with the Head of Locations on building improvement initiatives and minor works projects
• Own waste management and recycling scheme, encouraging our hub to reduce our non‑recyclable waste
• Maintain waste and recycling system and clear member guidance
• Maintain awareness of local development activity (e.g. Furlong, Home X) and mitigate any operational impact
• Collaborate with internal teams to ensure a seamless and high‑quality member experience

Requirements

We are looking for a proactive and highly organised Operations and Facilities Manager with strong experience in building operations, contractor management, and health and safety compliance. You will be confident overseeing planned preventative maintenance (PPMs), statutory compliance, reactive maintenance, and external service providers, ensuring the building operates safely, efficiently, and to a consistently high standard.

The ideal candidate will have:

• Experience in facilities, operations, or building management within a commercial, coworking, hospitality, or serviced office environment
• Strong knowledge of health & Safety, fire safety, statutory compliance, and building maintenance
• Experience managing contractors, PPM schedules, reactive maintenance, and facilities budgets
• Confidence using operational systems such as Atlas (or similar facilities management platforms)
• Excellent organisational, communication, and stakeholder management skills
• A proactive, hands‑on approach with strong problem‑solving ability
• IOSH, NEBOSH, or equivalent health & safety qualifications (desirable)

Plus X Innovation is proud to offer the following perks and benefits to the team:

• Top of the range company laptop – choice of Mac or Windows XP
• 25 days holiday (plus bank holidays), plus an extra day off for your birthday
• £250 per year to spend on personal development and/or wellbeing
• 2 x paid volunteering days per year
• Twice a week exercise classes in our Brighton hub
• Access to our Health Assured Employee Assistance Programme and wellbeing resources
• Pension scheme up to 9% total contribution
• Focus on learning and development, growing company with growing opportunities
• Collaborative environment with a focus on team success and non‑hierarchical culture
• Regular all company communication meetings
• Seasonal socials including team building, summer and winter party
• Regular all team surveys to check in on teams' happiness