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- Tasks: Be the go-to person for customers, handling enquiries and orders with efficiency.
- Company: Join a global leader in product design and manufacturing based in Bicester.
- Benefits: Up to £26,000 salary, hybrid working, 25 days annual leave, and a pension scheme.
- Why this job: Make a real difference by delivering outstanding service and supporting internal teams.
- Qualifications: Experience in customer service or sales, strong organisation skills, and SAP knowledge.
- Other info: Enjoy a collaborative culture with opportunities for learning and development.
The predicted salary is between 15600 - 36400 £ per year.
Are you experienced in a customer-facing role within an industrial or manufacturing business? Do you have strong organisational skills and a hands-on, can-do attitude? Are you passionate about delivering outstanding service to clients while supporting internal teams? Our client is a global leader in designing and manufacturing products, based in Bicester. We are looking for a Customer Service Coordinator to join the Bicester office on a full-time, fixed-term contract. This is an exciting opportunity to be the key point of contact for customers, ensuring their enquiries and orders are handled efficiently while collaborating with teams across the business. The ideal candidate would have previous experience within customer service or sales, excellent administration skills and experience using SAP.
Key Responsibilities:
- Be the first point of contact for customers; processing quotes, enquiries, and orders promptly.
- Deliver customer enquiries (technical, commercial, and quality-related) to relevant departments.
- Liaise with other departments to meet internal and external customer requirements.
- Maintain accurate and up-to-date records of business documents and correspondence.
- Follow up on actions from Sales, Application Engineering, Supply Chain, and Finance.
- Minimise sales-related errors and proactively initiate corrective actions.
- Ensure compliance with the processes and procedures of the business.
- Perform any other reasonable duties as requested by your Line Manager.
Key Skills & Experience:
- Previous experience in a customer-facing role, ideally within industrial manufacturing.
- Previous experience within a customer support or sales, or administrative position.
- Prior SAP experience.
- Strong technical understanding and numeracy.
- Proficient in Microsoft Office applications.
- Excellent organisation, problem-solving skills, and attention to detail.
- Strong written and verbal communication skills.
- Positive, proactive, and customer-focused mindset.
Additional Information:
- 12-month fixed-term contract
- Monday–Friday, 8:30am – 5pm
- Up to £26,000 per annum, DOE
- Hybrid working opportunity - 3 days in the office, 2 days WFH
- 25 Days Annual Leave
- Pension Scheme
- Collaborative and entrepreneurial work culture
- Opportunities for learning and development
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have.
Customer Service Coordinator - FTC employer: Plus One Recruitment
Contact Detail:
Plus One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing their offerings inside out will help you stand out as a candidate who’s genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Coordinator - FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in industrial or manufacturing settings, to show us you're the right fit!
Showcase Your Skills: Don’t forget to emphasise your organisational skills and hands-on attitude. We want to see how you’ve tackled challenges in previous roles, so share specific examples that demonstrate your problem-solving abilities.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Plus One Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience, especially in industrial or manufacturing settings. Be ready to share specific examples of how you've handled customer enquiries and orders efficiently, as this will show you're the right fit for the role.
✨Get Familiar with SAP
Since prior SAP experience is a must, take some time to review its functionalities if you're not already comfortable with it. Being able to discuss how you've used SAP in past roles will demonstrate your readiness to hit the ground running.
✨Show Off Your Organisational Skills
Prepare to talk about how you manage your workload and keep track of multiple tasks. Use examples that highlight your attention to detail and problem-solving skills, as these are crucial for minimising errors and ensuring compliance with processes.
✨Communicate Like a Pro
Strong written and verbal communication skills are key for this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've effectively liaised with different departments to meet customer needs in the past.
