At a Glance
- Tasks: Deliver outstanding customer service and support a high-performing team.
- Company: Join a dynamic company focused on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Flexible hours and opportunities for growth in a collaborative setting.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Strong organisational skills and proficiency in IT, especially Excel.
The predicted salary is between 27000 - 33000 £ per year.
Are you passionate about delivering outstanding customer service?
Our client is seeking a proactive Customer Service Administrator to support a busy, high-performing team.
You’ll be a key point of contact for customers, ensuring orders are processed accurately, queries are resolved promptly, and the wider sales and operations teams are supported with first-class administration.
Key
Responsibilities: Process and upload customer orders accurately (SAP Excel).
Manage order amendments, cancellations and substitutions efficiently.
Handle inbound enquiries by phone and email, providing delivery updates and product information.
Maintain accurate customer records, including contact and consignee details.
Check pricing, minimum order values and carriage charges are applied correctly.
Issue and verify order confirmations against original orders.
Liaise with purchasing, transport and accounts/credit control to resolve queries.
Log, investigate and resolve customer complaints to a satisfactory conclusion.
File and maintain documentation in a timely, organised manner.
Support the sales team with general administrative tasks.
Key
Skills
Experience
Required: Motivated, organised and flexible with a strong team ethic.
Excellent IT proficiency, particularly Excel and Microsoft ...
Customer Service Administrator employer: Plus One Recruitment
Join a premium global manufacturer in the automotive aftermarket as an Area Sales Manager, where you'll enjoy a dynamic work culture that values autonomy and personal growth. With comprehensive training, a supportive team environment, and attractive benefits including a company vehicle and daily lunch vouchers, this role offers a unique opportunity to thrive in the South East of England while building meaningful B2B relationships in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Plus One Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Plus One Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Plus One Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Plus One Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Plus One Recruitment!
How to prepare for a job interview at Plus One Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
