At a Glance
- Tasks: Deliver outstanding customer service and support a high-performing team.
- Company: Join a dynamic company focused on collaboration and excellence.
- Benefits: Training provided, supportive team environment, and opportunities for growth.
- Other info: Site-based role with occasional weekend work; perfect for motivated individuals.
- Why this job: Make a real impact while developing your skills in a fast-paced setting.
- Qualifications: Strong communication skills, attention to detail, and proficiency in IT.
The predicted salary is between 28800 - 43200 £ per year.
Are you currently working within customer service or sales? Do you possess good inter-personal skills? And are you passionate about delivering utmost customer service? Our client is a highly successful and well-established wholesale business based in Banbury, offering business to business services to their clients all over the UK. An opportunity has now arisen in their Customer Service team for a talented Customer Service Administrator, working Monday-Friday on a full-time permanent basis. The ideal candidate would have previous experience working in a customer service or sales office environment, where they have been able to efficiently manage clients queries in a timely manner. This is a great opportunity to join a highly motivated and exciting team in a company who can offer future training and development. Key Responsibilities: Dealing with product orders over the phone or email, ensuring all orders are entered or uploaded accurately into the CRM (SAP). Ensure any orders that need adjustments/require substitutions, or if an order needs to be cancelled, they are managed efficiently and dealt with appropriately. Respond promptly to any customer enquiries, via the phone or email. Make sure all customer details are kept up to date on the CRM and if any changes are required ensure they are inputted accurately. Adhere to the correct pricing, including checking that the minimum order and carriage charges are applied/met. Be knowledgeable in all products and services. File orders in an organised and timely manner. Check order confirmations against the original orders, before then posting the order to the customers. Handle/manage customer complaints, ensuring all problems are resolved in an effective and efficient manner. Key Skills & Experience: Previous experience within customer service or a sales-based role. Experience using Microsoft Applications; Excel, Word, Outlook. SAP experience, desirable. Strong problem solving, organisation, and planning skills with an eye for detail. Excellent communication skills both internally and externally. Demonstrate ownership, initiative, adaptability and confidence to manage multiple tasks under pressure. Self-starter and motivated, with a positive can-do attitude for self-development. Additional Information: Office based: Monday-Friday, 8:30am-5pm. 22 days holiday, plus bank holidays. Onsite parking. Pension scheme. Full training will be given. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can contact Shanelle Bowyer at (phone number removed). Alternatively, connect with us on LinkedIn via the following link: (url removed)
Customer Service Administrator in Adderbury employer: Plus One Recruitment
Join a premium global manufacturer in the automotive aftermarket as an Area Sales Manager, where you'll enjoy a dynamic work culture that values autonomy and personal growth. With comprehensive training, a supportive team environment, and attractive benefits including a company vehicle and daily lunch vouchers, this role offers a unique opportunity to thrive in the South East of England while building meaningful B2B relationships in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Adderbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Plus One Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Plus One Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Adderbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Plus One Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Plus One Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Plus One Recruitment!
How to prepare for a job interview at Plus One Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
