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- Tasks: Support customers with enquiries and manage orders via phone and email.
- Company: Established organisation in a fast-paced, regulated sector.
- Benefits: Free onsite parking, pension scheme, healthcare plans, and company events.
- Other info: Flexible working hours with rotational shifts and opportunities for career growth.
- Why this job: Join a supportive team and make a real difference in customer care.
- Qualifications: Experience in customer service, excellent communication, and strong organisational skills.
This established organisation operates within a fast-moving and highly regulated sector, delivering specialist support services to customers nationwide. With a strong emphasis on service quality, operational excellence, and customer care, the business offers a collaborative working environment focused on efficiency, professionalism, and continuous improvement.
An exciting opportunity has arisen for a Customer Advisor to join a growing team based near Banbury. This role is ideal for a customer-focused professional who enjoys helping people, managing queries, and working in a busy administrative environment.
Acting as the first point of contact for customers, you will support with enquiries, order processing, and general customer service tasks via phone and email. The successful candidate will be organised, adaptable, and confident in handling sensitive information while maintaining high standards of professionalism and accuracy within a regulated healthcare setting.
Duties & Responsibilities- Handle customer orders and general enquiries via telephone and email
- Process orders accurately while maintaining compliant records using internal systems
- Support customers with product availability queries and escalate issues to relevant departments when required
- Work collaboratively with departments to resolve customer issues efficiently
- Follow Standard Operating Procedures (SOPs) and maintain company standards at all times
- Identify opportunities to support product growth and enhance customer experience
- Participate in team meetings, training sessions, and company initiatives
- Maintain high standards of health & safety, security, communication, and day-to-day administration
- Previous experience within a customer-facing or customer service role
- Excellent communication skills with a professional and confident telephone manner
- Strong organisational skills with excellent attention to detail
- Comfortable using computer systems and handling administrative tasks accurately
- Ability to manage sensitive information with discretion and professionalism
- Flexible approach to working hours, including weekend rota shifts
- Own transport required due to the office location
- Previous experience within regulated environments would be advantageous
- Monday – Sunday, rotational shifts (1 weekend day every other weekend), 9am-5pm
- Free onsite parking
- Pension Scheme
- Company events
- Healthcare plans
If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team.
Customer Advisor employer: Plus One Recruitment
Contact Detail:
Plus One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks effectively. This will demonstrate your ability to thrive in a busy administrative environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our supportive team.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Advisor role. Highlight any previous customer service experience and showcase your communication skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers. Share specific examples of how you've handled queries or resolved issues in the past to show us you're the right fit.
Be Professional and Polite: Since you'll be the first point of contact for our customers, it's crucial to convey professionalism in your application. Use a friendly tone but keep it respectful, showing us you can handle sensitive information with care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Plus One Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will demonstrate your capability and fit for the role.
✨Practice Professional Communication
Since you'll be the first point of contact for customers, it's essential to convey professionalism. Practice your telephone manner and email communication skills. You might even want to do a mock interview with a friend to refine your approach and ensure you come across as confident and articulate.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. These might involve handling difficult customers or managing sensitive information. Think through potential scenarios beforehand and how you would respond, focusing on maintaining professionalism and adhering to company standards.