At a Glance
- Tasks: Support daily operations, customer service, and stock management in a busy branch.
- Company: Join a leading company in the building supplies industry with a focus on teamwork.
- Benefits: 28 days annual leave, health cashback plan, and paid overtime for Saturday mornings.
- Other info: Enjoy a professional, positive atmosphere with opportunities for growth.
- Why this job: Kickstart your career in a dynamic environment while helping customers and learning new skills.
- Qualifications: Customer service experience and strong communication skills are a plus.
Are you looking for an opportunity to build a rewarding career within the building supplies industry? We are seeking a motivated and customer-focused Branch Assistant to support the day-to-day operations of a busy branch environment. This varied role combines customer service, warehouse operations, stock management, sales support, and order fulfilment. The successful candidate will play a key role in ensuring customers receive an excellent experience while helping maintain efficient branch operations, accurate stock control, and high standards of presentation throughout the site.
Duties & Responsibilities
- Prepare, pack, label, and dispatch customer orders accurately and efficiently.
- Support vehicle loading activities and help ensure stock is transported safely and securely.
- Maintain high standards of warehouse, trade counter, and branch cleanliness.
- Provide excellent customer service in person, over the telephone, and through account management activities.
- Assist customers with enquiries, product availability, alternative product recommendations, and order updates.
- Support cash handling processes, daily banking activities, and account monitoring procedures.
- Promote products, special offers, and new product ranges to customers while contributing to branch sales objectives.
- Assist with stock replenishment, stock accuracy, stock storage, and general warehouse management activities.
Education & Skills Required
- Previous experience in a customer service, retail, warehouse, trade counter, or branch environment would be advantageous.
- Excellent organisational and time-management skills.
- Strong communication and interpersonal abilities.
- Professional, positive, and customer-focused approach.
- Good numerical skills and attention to detail.
- Ability to work effectively as part of a team and contribute to shared objectives.
Working hours: 7.40am - 4.40pm (mon-fri), 40 mins lunch break. Alternating Saturday mornings (paid as overtime). 28 days annual leave, rising with service to a maximum 33 (additional holiday purchase scheme). Healthshield Cashback plan.
If you have the skills, enthusiasm, and commitment to succeed in a fast-paced branch environment, we would love to hear from you. Apply today and take the next step in your career within the building supplies sector.
Branch Assistant employer: Plus One Recruitment
Join a dynamic team in the building supplies industry where your contributions as a Branch Assistant will be valued and rewarded. With a strong focus on customer service, our company fosters a supportive work culture that encourages professional growth and offers competitive benefits, including generous annual leave and a health cashback plan. Located in a vibrant area, we provide a unique opportunity to thrive in a fast-paced environment while making a meaningful impact on customer satisfaction and branch operations.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Get to know the company! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service, warehouse operations, or any related fields. We want to see how your skills align with the Branch Assistant role!
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. We love to see that passion for helping others!
Be Organised and Detail-Oriented:Demonstrate your organisational skills by presenting a clear and concise application. Pay attention to detail in your writing, as it reflects your ability to manage stock and maintain high standards in the branch.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Plus One Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Branch Assistant role. Familiarise yourself with the key responsibilities like customer service, stock management, and order fulfilment. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your customer-focused approach and problem-solving abilities.
✨Demonstrate Team Spirit
The Branch Assistant position requires teamwork, so be prepared to discuss how you've successfully collaborated with others in previous roles. Share stories that illustrate your ability to work effectively as part of a team and contribute to shared objectives, as this will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the branch operations or company culture. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
