At a Glance
- Tasks: Support a fast-paced customer service function and ensure a seamless customer journey.
- Company: A specialist organisation in the UK distribution sector focused on premium products.
- Benefits: Hybrid working, 25 days holiday, pension scheme, and on-site parking.
- Other info: Dynamic environment with opportunities for continuous improvement and career growth.
- Why this job: Join a values-driven business and grow your skills in a supportive team.
- Qualifications: Experience in customer service, strong attention to detail, and excellent communication skills.
A specialist organisation operating within the UK distribution sector, focused on sourcing and supplying premium products through carefully managed international partnerships. The business is known for its commitment to responsible trading, quality-driven supply chains, and long-term relationship building, with a strong emphasis on sustainable and ethical commercial practice.
We are seeking a proactive and detail-oriented Customer Services Assistant to support a fast-paced customer service function. This role plays a vital part in ensuring a seamless customer journey from order placement through to delivery. You will be responsible for maintaining strong relationships, managing orders accurately, and resolving queries efficiently. Working within a supportive and energetic team, you will contribute to continuous improvement initiatives while developing your own skills in a growing and forward-thinking business environment.
Duties & Responsibilities- Process UK sales orders accurately, ensuring a smooth and efficient customer experience.
- Build and maintain strong relationships with customers, suppliers, and internal stakeholders.
- Respond promptly and professionally to customer and internal enquiries.
- Support key account activities, including reporting and customer insights.
- Assist with cost-saving initiatives and service improvement projects.
- Process invoices, credit notes, and sample orders with accuracy.
- Manage incoming orders via EDI systems and internal platforms.
- Provide telephone support and assist the wider team during peak periods.
- Previous experience in a customer service or order processing environment.
- Strong attention to detail with a commitment to accuracy.
- Excellent organisational skills with the ability to manage multiple tasks.
- Confident communication skills and relationship-building ability.
- Proactive approach with strong problem-solving capabilities.
- Competency in Microsoft Office and order management systems.
- Monday – Friday, 9am-5pm.
- Hybrid working: 3 days in office, 2 days from home.
- On-site parking.
- 25 days holiday, plus bank holidays.
- Pension Scheme.
If you are an enthusiastic team player with a passion for delivering exceptional customer service and want to grow within a progressive and values-driven business, apply today to take the next step in your career.
Customer Service Assistant in Bicester employer: Plus One Recruitment
As a leading player in the UK distribution sector, our company is an excellent employer that prioritises sustainable practices and ethical trading. We foster a supportive and dynamic work culture where employees are encouraged to develop their skills and contribute to meaningful initiatives. With benefits such as hybrid working, generous holiday allowances, and a commitment to employee growth, we offer a rewarding environment for those looking to make a difference in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Bicester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and the company. Ask about their customer service strategies or how they handle challenges—this shows you're ready to contribute from day one.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and reinforces your interest in the position.
We think you need these skills to ace Customer Service Assistant in Bicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Assistant role. Highlight your previous customer service experience and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how your proactive approach can contribute to our team. Keep it concise but impactful!
Showcase Your Attention to Detail:Since this role requires strong attention to detail, make sure to proofread your application materials. A well-organised and error-free submission will demonstrate your commitment to accuracy right from the start.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Plus One Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understand their commitment to responsible trading and quality-driven supply chains. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you’ve successfully resolved customer queries or built strong relationships. Be ready to discuss how you manage multiple tasks while maintaining attention to detail, as this is crucial for the role of a Customer Services Assistant.
✨Practice Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would handle them. For instance, how would you deal with a delayed order? Practising these scenarios can help you demonstrate your proactive approach and strong problem-solving capabilities during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing improvement initiatives, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
