At a Glance
- Tasks: Manage customer orders and enquiries, ensuring smooth Order to Cash processes.
- Company: Join a dynamic team in a busy UK sales and customer service environment.
- Benefits: Competitive salary, hybrid working, dog-friendly office, and health cover.
- Other info: Full-time role with excellent career growth opportunities and a supportive team.
- Why this job: Make a real impact while building strong customer relationships and improving processes.
- Qualifications: Experience in customer service or order management with strong communication skills.
The predicted salary is between 20172 - 20172 £ per year.
- Customer Service Coordinator
- 12-month fixed term contract
- Customer Service Coordinator
- An exciting opportunity has arisen for a
- Customer Service Coordinator to join a busy UK sales and customer service environment on a
12-month fixed-term, full-time basis .
Working 37.5 hours a week, you will manage customer orders and enquiries throughout the Order to Cash process, from account and order management through to invoicing, credits and payment queries.
You will work closely with customers, Supply Chain, Logistics, Finance, Quality, Regulatory Affairs and Marketing to ensure orders are processed accurately and efficiently.
The role also offers the opportunity to become a key user for JD Edwards Enterprise One, supporting system improvements, user adoption, testing and business process optimisation.
This is an ideal role for an experienced customer service or order management professional who enjoys problem-solving, building strong customer relationships and improving the way processes and systems work.
Duties & Responsibilities
- Act as a key contact for direct customers, wholesalers, distributors, veterinary customers and internal commercial teams, managing enquiries professionally and efficiently.
- Process customer orders and manage the end-to-end Order-to-Cash cycle, including customer accounts, order validation, pricing, stock allocation, deliveries, invoicing, credits, returns and payment queries.
- Monitor order fulfilment, stock constraints and supply interruptions, providing customers with clear and proactive updates on availability, back orders and delivery issues.
- Work collaboratively with Supply Chain, Logistics, Finance, Quality, Regulatory Affairs, Marketing and external logistics partners to resolve customer and operational issues.
- Support the supply of veterinary medicines and animal health products while maintaining appropriate standards around traceability, batch management, controlled distribution and regulatory compliance.
- Provide high-quality customer call handling and support business continuity by providing cover for the Customer Service Technical Team within defined competencies.
- Act as a local JD Edwards Enterprise One Key User, providing first-line support, assisting with issue resolution, developing test scripts, leading UAT activities and supporting system enhancements.
- Identify opportunities for continuous improvement, support process and system changes, deliver user training and maintain relevant work instructions, SOPs and knowledge documentation.
Education & Skills Required
- Previous experience within customer service, order management or Order-to-Cash environments, with an understanding of ERP-driven business processes.
- Excellent verbal and written communication skills, with a strong commitment to providing friendly, professional customer service.
- Strong Microsoft Office skills, particularly Outlook, Word and Excel, alongside good English and Mathematics qualifications at GCSE/O Level or equivalent.
- Excellent analytical, organisational and problem-solving skills, with a high level of attention to detail and commitment to data accuracy.
- Collaborative team player with strong relationship-building skills, commercial awareness and the ability to take ownership of issues through to resolution or appropriate handover.
- An understanding of Good Distribution Practice (GDP) principles and, ideally, experience as an ERP key user, business process owner or subject matter expert.
- Additional Information
- This is a full-time role on a 12-month fixed term contract
- Monday - Friday 9am - 5pm
- MUST be able to drive, due to rural location
- Opportunity for hybrid working
- Salary is £20,172 per annum (this is the part-time salary)
- Dog-friendly office
- Critical illness, private medical, and life assurance cover.
If you have the customer service, Order-to-Cash and problem-solving skills to make a real impact, this could be an excellent opportunity.
Apply today to be considered for this full-time, 12-month fixed-term position.
- For a discreet, detailed discussion about the role, you can reach out to
- Zoe Edwards at or email
Customer Service Coordinator (12 Month FTC) in Towcester employer: Plus One Recruitment Careers
As a global leader in automotive engineering and manufacturing, this company offers an exceptional work environment for a Technical Services Trainer, fostering a culture of innovation and continuous improvement. Employees benefit from hybrid working arrangements, a generous pension scheme, and 25 days of annual leave, alongside opportunities for professional growth and development in a dynamic training setting. Join a team that values your expertise and passion for automotive technology while making a meaningful impact on technician education worldwide.
Contact Details:
Plus One Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (12 Month FTC) in Towcester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Plus One Recruitment Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Plus One Recruitment Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator (12 Month FTC) in Towcester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Plus One Recruitment Careers.
How to prepare for a job interview at Plus One Recruitment Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Plus One Recruitment Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Plus One Recruitment Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
