At a Glance
- Tasks: Provide expert support to veterinary clinics and manage customer enquiries with a friendly approach.
- Company: Leading veterinary pharmaceutical company with a supportive and dog-friendly culture.
- Benefits: Competitive salary, hybrid working, health cover, and a fun office environment.
- Other info: Exciting opportunity for career growth in a dynamic team.
- Why this job: Combine your veterinary knowledge with customer service in a rewarding role.
- Qualifications: Must be a qualified RVN with customer service experience and strong communication skills.
The predicted salary is between 34600 - 34600 £ per year.
- Customer Service Executive – Veterinary Pharmaceutical Sector
- 12-month Fixed Term Contract
- Customer Service Executive
Are you a qualified Registered Veterinary Nurse (RVN) looking to take your veterinary knowledge in a new career direction?
This Customer Service Executive opportunity offers the chance to combine your clinical understanding with excellent communication and customer service skills within a leading veterinary pharmaceutical environment.
Based near Towcester, this hybrid role will see you acting as a knowledgeable first point of contact for veterinary clinics, wholesalers, distributors, pet owners and farm animal owners.
You will manage customer enquiries, process orders, maintain accurate records and work closely with internal teams to deliver an efficient, professional service.
This is an exciting opportunity for an RVN with previous customer service experience who enjoys problem-solving, working with people and developing their commercial knowledge.
Duties & Responsibilities
- Act as the first point of contact for veterinary clinics, customers, wholesalers, distributors, pet owners and farm animal owners, providing professional and knowledgeable support.
- Process sales orders, acknowledgements, invoices, credits and debits for UK and ROI wholesalers and distributors, alongside producing regular back-order reports.
- Manage customer enquiries by telephone, email and social media, taking ownership through to resolution or appropriate handover.
- Build strong customer relationships while delivering excellent service and supporting the development of the organisation’s brand.
- Maintain customer price files, account information and accurate records within the CRM system.
- Liaise effectively with Supply Chain, Quality Control, Finance, Product Management and external suppliers.
- Use CRM and call-management tools to monitor performance against KPIs and SLAs, analyse data and provide relevant updates on sales opportunities and potential risks.
- Complete product training and, where appropriate, support field visits with managers to strengthen customer understanding and provide wider team support.
Education & Skills Required
- Qualified Registered Veterinary Nurse (RVN) with knowledge of the veterinary industry.
- Previous customer service experience, with excellent telephone manner and strong customer-focused communication skills.
- Strong analytical skills with the ability to produce reports, interpret data and use market intelligence effectively.
- Excellent problem-solving, organisation and planning skills, with a high level of attention to detail and the ability to manage competing priorities.
- Confident communicator and collaborative team player, able to work effectively with customers, colleagues and multiple internal and external stakeholders.
- Computer literate with good working knowledge of Microsoft Office, including Excel, Word and Outlook.
- Additional Information
- This is a full-time 12-month fixed term contract
- Opportunity for hybrid working, 3 days in the office and 2 at home
- MUST be able to drive, due to rural location
- Monday to Friday 8:30am – 5pm (with 1 hour for lunch)
- Salary is £34,600 per annum
- Dog-friendly office
- Critical illness, private medical, and life assurance cover.
- #J-18808-Ljbffr
Customer Service Executive (12 Month FTC) in Towcester employer: Plus One Personnel
Plus One Personnel is an exceptional employer located in the vibrant town of Warwick, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a competitive salary and an attractive uncapped bonus structure that rewards hard work and dedication. Join us to be part of a supportive team where your contributions are valued and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (12 Month FTC) in Towcester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Plus One Personnel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Plus One Personnel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Executive (12 Month FTC) in Towcester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Plus One Personnel.
How to prepare for a job interview at Plus One Personnel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Plus One Personnel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Plus One Personnel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
