Customer Service Assistant in Royal Leamington Spa

Are you a confident, personable and customer-focused individual who enjoys variety? This Sales Consultant / Customer Service role offers an exciting opportunity to combine customer service, sales, administration and practical site support within a busy self-storage environment in Leamington Spa.

You’ll be the first point of contact for many customers, visitors and delivery drivers, helping customers find the right storage solution while ensuring they receive a friendly and professional service. Alongside handling enquiries and supporting new bookings, you’ll manage administration, customer accounts, payments and records.

This is a hands-on position rather than a purely office-based role. You’ll spend much of your day at the reception desk, but will also be active around the site, assisting customers and delivery drivers and helping with practical tasks when required. The role is initially offered on a temporary-to-permanent basis and would suit someone from a customer service, retail, hospitality, reception, sales or administration background.

Duties & Responsibilities

• Handle customer enquiries by telephone, email, online channels and face-to-face, providing helpful and professional customer service.
• Welcome customers and visitors, conduct storage facility tours and recommend suitable storage solutions.
• Support customers throughout the booking and onboarding process, including paperwork, identification checks and sales administration.
• Maintain accurate customer records, CRM/database information, financial records and delivery details.
• Process customer payments, generate invoices and respond to routine account enquiries, escalating issues where appropriate.
• Follow up sales enquiries within agreed timescales and undertake routine debt-chasing activities when required.Maintain a clean, tidy and welcoming reception and site, working closely with the Site Manager and wider team.
• Provide practical site support, including assisting delivery drivers and customers, moving items and loading trolleys, with regular walking and occasional manual handling required.

Education & Skills Required

• Previous experience in customer service, sales, reception, administration, retail, hospitality or another customer-facing environment; self-storage experience would be advantageous but is not essential.
• Excellent communication and interpersonal skills, with the confidence to build rapport and deal professionally with customers in person and over the telephone.
• A friendly, approachable and commercially aware manner, with confidence handling sales conversations, customer objections and challenging situations.
• Strong organisation and time-management skills, with the ability to prioritise workloads and maintain accurate records.
• Good IT skills and the ability to learn and use CRM, database and other business systems.
• A positive, flexible and practical approach, with the ability to work independently and as part of a small team and willingness to undertake hands-on site duties and Saturday rota working when required.