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- Tasks: Support customers by processing orders and resolving queries in a fast-paced environment.
- Company: A leading UK distribution company focused on premium products and ethical practices.
- Benefits: Hybrid working, 25 days holiday, pension scheme, and a supportive team culture.
- Other info: Opportunity for career growth in a dynamic and progressive work environment.
- Why this job: Join a values-driven business and enhance your customer service skills while making a real impact.
- Qualifications: Experience in customer service, strong attention to detail, and excellent communication skills.
The predicted salary is between 24000 - 30000 ÂŁ per year.
A specialist organisation operating within the UK distribution sector, focused on sourcing and supplying premium products through carefully managed international partnerships. The business is known for its commitment to responsible trading, quality‑driven supply chains, and long‑term relationship building, with a strong emphasis on sustainable and ethical commercial practice.
We are seeking a proactive and detail‑oriented Customer Services Assistant to support a fast‑paced customer service function. This role plays a vital part in ensuring a seamless customer journey from order placement through to delivery. You will be responsible for maintaining strong relationships, managing orders accurately, and resolving queries efficiently. Working within a supportive and energetic team, you will contribute to continuous improvement initiatives while developing your own skills in a growing and forward‑thinking business environment.
Duties & Responsibilities
- Process UK sales orders accurately, ensuring a smooth and efficient customer experience
- Build and maintain strong relationships with customers, suppliers, and internal stakeholders
- Respond promptly and professionally to customer and internal enquiries
- Support key account activities, including reporting and customer insights
- Assist with cost‑saving initiatives and service improvement projects
- Process invoices, credit notes, and sample orders with accuracy
- Manage incoming orders via EDI systems and internal platforms
- Provide telephone support and assist the wider team during peak periods
Education & Skills Required
- Previous experience in a customer service or order processing environment
- Strong attention to detail with a commitment to accuracy
- Excellent organisational skills with the ability to manage multiple tasks
- Confident communication skills and relationship‑building ability
- Proactive approach with strong problem‑solving capabilities
- Competency in Microsoft Office and order management systems
Additional Information
- Monday – Friday, 9am-5pm
- Hybrid working: 3 days in office, 2 days from home
- On‑site parking
- 25 days holiday, plus bank holidays
- Pension Scheme
If you are an enthusiastic team player with a passion for delivering exceptional customer service and want to grow within a progressive and values‑driven business, apply today to take the next step in your career.
Customer Service Assistant in Bicester employer: Plus One Personnel
Contact Detail:
Plus One Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Bicester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and the company. Ask about their customer service strategies or how they handle challenges—this shows you're ready to contribute from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the exciting world of customer service.
We think you need these skills to ace Customer Service Assistant in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Assistant role. Highlight your previous customer service experience and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your problem-solving skills!
Showcase Your Attention to Detail: Since this role requires accuracy in processing orders, make sure to demonstrate your attention to detail in your application. Whether it's through specific examples or clear formatting, we want to see that you take pride in your work!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Plus One Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent news. Understanding their commitment to responsible trading and sustainable practices will help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved customer queries or built strong relationships. Highlighting your proactive approach and problem-solving capabilities will demonstrate that you’re a perfect fit for the role.
✨Master the Details
Since attention to detail is crucial for this position, practice discussing how you ensure accuracy in order processing and managing multiple tasks. You might even want to bring up any tools or systems you’ve used to maintain organisation in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their continuous improvement initiatives or how they support team members in developing their skills. This shows you’re not just looking for a job, but a place to grow.