At a Glance
- Tasks: Assist customers with queries and manage orders in a fast-paced environment.
- Company: Join a leading manufacturer known for its commitment to customer service.
- Benefits: Enjoy 29 days holiday, pension contributions, and employee discounts.
- Other info: Flexible office hours and opportunities for online learning.
- Why this job: Be part of a supportive team and develop your career in customer service.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 21600 - 36000 £ per year.
Are you currently working within customer service or sales? Do you possess good interpersonal skills? And are you passionate about delivering the utmost customer service? Our client is a leading manufacturer in their field, who are based in Banbury, looking to recruit a Customer Service Advisor, working Monday-Friday on a full-time permanent basis. The ideal candidate would have previous experience working in a customer service or sales environment, where they have dealt/managed with customer queries in a timely manner. This is a great opportunity to join a well-established company that can offer the opportunity for career development.
Key Responsibilities:
- Complete order processes, liaising with other departments to ensure deadlines are met.
- Answer telephone/email queries regarding stock, technical enquiries, invoices and other customer questions.
- Support sales teams with their account management.
- Monitor and control bespoke orders with specific customer requirements.
- Deal with credit processing and claims.
- Manage customer queries about deliveries, invoicing and any courier delays/issues.
- Liaise with other departments to resolve customer queries such as technical issues, returns, despatch and trading.
- Ensure all customer payments are completed accurately.
- Complete general administrative/ad-hoc tasks.
- Ensure all details and notes are kept updated on the internal CRM system.
Key Skills & Experience:
- Preferably experience within a Customer Service or Sales role.
- Good numeracy and literacy skills.
- Experience using Microsoft Applications: Outlook, Word, and Excel.
- Strong problem-solving, organisation, and planning skills with an eye for detail.
- Excellent communication skills, both internally and with customers.
- Demonstrated ownership, initiative, organisation, and ability to manage multiple tasks under pressure.
- Flexibility and adaptability.
- Self-motivated with a positive can-do attitude for self-development.
Additional Information:
- Office-based: Monday-Thursday 8:30am-5pm & 9:00am-5:30pm, Fridays 8:30am-4pm or 9:30am-5pm.
- 29 days’ holiday, including bank holidays.
- Pension contributions.
- Onsite parking.
- Employee discount.
- Online learning courses.
- Employee Assistance Programme (EAP).
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have.
Customer Service Advisor in Banbury employer: Plus One Personnel
Plus One Personnel is an exceptional employer located in the vibrant town of Warwick, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a competitive salary and an attractive uncapped bonus structure that rewards hard work and dedication. Join us to be part of a supportive team where your contributions are valued and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it comes to showcasing your problem-solving skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of standing out. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Service Advisor in Banbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service or sales experience, and don’t forget to showcase your problem-solving abilities!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering excellent customer service. Share specific examples of how you've handled customer queries in the past to demonstrate your interpersonal skills.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills shine through!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Plus One Personnel
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled specific customer queries. Think of examples where you went above and beyond to help a customer, as this will show your passion for delivering excellent service.
✨Familiarise Yourself with the Company
Research the company’s products and services, especially those related to their customer service approach. Understanding their values and mission will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customers or resolving complaints. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your problem-solving skills and ability to manage multiple tasks under pressure.
✨Show Off Your Tech Skills
Since the role involves using Microsoft Applications and CRM systems, be prepared to discuss your proficiency with these tools. If you have any experience with specific software mentioned in the job description, make sure to highlight that during the interview.
