At a Glance
- Tasks: Assist customers with queries and manage orders via phone and email.
- Company: Established organisation in a fast-paced, regulated sector.
- Benefits: Free onsite parking, pension scheme, healthcare plans, and company events.
- Other info: Flexible shifts with opportunities for growth in a dynamic environment.
- Why this job: Join a supportive team and make a real difference in customer care.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 € per year.
This established organisation operates within a fast-moving and highly regulated sector, delivering specialist support services to customers nationwide. With a strong emphasis on service quality, operational excellence, and customer care, the business offers a collaborative working environment focused on efficiency, professionalism, and continuous improvement.
An exciting opportunity has arisen for a Customer Advisor to join a growing team based near Banbury. This role is ideal for a customer-focused professional who enjoys helping people, managing queries, and working in a busy administrative environment. Acting as the first point of contact for customers, you will support with enquiries, order processing, and general customer service tasks via phone and email. The successful candidate will be organised, adaptable, and confident in handling sensitive information while maintaining high standards of professionalism and accuracy within a regulated healthcare setting.
Duties & Responsibilities- Handle customer orders and general enquiries via telephone and email
- Process orders accurately while maintaining compliant records using internal systems
- Support customers with product availability queries and escalating issues to relevant departments when required
- Work collaboratively with departments to resolve customer issues efficiently
- Follow standard operating procedures (SOPs) and maintain company standards at all times
- Identify opportunities to support product growth and enhance customer experience
- Participate in team meetings, training sessions, and company initiatives
- Maintain high standards of health & safety, security, communication, and day-to-day administration
- Previous experience within a customer-facing or customer service role
- Excellent communication skills with a professional and confident telephone manner
- Strong organisational skills with excellent attention to detail
- Comfortable using computer systems and handling administrative tasks accurately
- Ability to manage sensitive information with discretion and professionalism
- Flexible approach to working hours, including weekend rota shifts
- Own transport required due to the office location
- Previous experience within regulated environments would be advantageous
- Monday – Sunday, rotational shifts (1 weekend day every other weekend), 9am-5pm
- Free onsite parking
- Pension Scheme
- Company events
- Healthcare plans
Customer Advisor in Banbury employer: Plus One Personnel
This organisation is an excellent employer, offering a supportive and collaborative work culture that prioritises service quality and operational excellence. Employees benefit from comprehensive training, opportunities for professional growth, and a range of perks including free onsite parking and healthcare plans, all within a dynamic environment located near Banbury. Join a team that values your contributions and fosters a commitment to continuous improvement in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Banbury
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance of standing out!
We think you need these skills to ace Customer Advisor in Banbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles you've had, so we can see how you fit into our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your previous experiences make you the perfect fit for the Customer Advisor role at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your excellent communication skills. Whether it's through your writing style or examples of past interactions, let us know you can handle queries with professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Plus One Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their values, mission, and the specific services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Be ready to discuss how you can bring that same level of service to this role.
✨Demonstrate Organisational Skills
In a busy administrative environment, being organised is key. Think of ways to illustrate your organisational skills during the interview. You might mention how you prioritise tasks or manage your time effectively, especially when dealing with multiple customer enquiries at once.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle sensitive information. Practice responding to potential scenarios related to customer service, such as dealing with an upset customer or managing confidential data, to show your adaptability and professionalism.
