Are you passionate about delivering outstanding customer service?
Our client is seeking a proactiveCustomer Service Administratorto support a busy, high-performing team based on the outskirts of Banbury.
You’ll be a key point of contact for customers, ensuring orders are processed accurately, queries are resolved promptly, and the wider sales and operations teams are supported with first-class administration.
Key Responsibilities:
- Process and upload customer orders accurately (SAP & Excel).
- Manage order amendments, cancellations and substitutions efficiently.
- Handle inbound enquiries by phone and email, providing delivery updates and product information.
- Maintain accurate customer records, including contact and consignee details.
- Check pricing, minimum order values and carriage charges are applied correctly.
- Issue and verify order confirmations against original orders.
- Liaise with purchasing, transport and accounts/credit control to resolve queries.
- Log, investigate and resolve customer complaints to a satisfactory conclusion.
- File and maintain documentation in a timely, organised manner.
- Support the sales team with general administrative tasks.
Key Skills & Experience Required:
- Motivated, organised and flexible with a strong team ethic.
- Excellent IT proficiency, particularly Excel and Microsoft Office.
- Confident communicator with a clear, professional telephone manner.
- High attention to detail with strong numeracy and accuracy.
- Able to work under pressure, manage deadlines and use initiative.
- Analytical, problem-solving mindset; quick to learn new systems.
- SAP experience is advantageous (full training provided).
Additional Information:
- Competitive Salary
- Office based: Monday – Friday 8:30am – 5pm
- Very occasional working on Bank Holidays/Saturdays may be required.
- Onsite parking.
- Full training provided.
If you’re looking for a role where you can deliver excellent service, keep things running smoothly and be a valued part of a supportive team, we’d love to hear from you.
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