Are you passionate about supporting people to live independently and thrive? This is a great opportunity to make a real difference to vulnerable customers across our communities., As a Floating Support Advisor, you'll deliver high-quality, person-centred support to vulnerable people, helping them to build independence and sustain their tenancies.
Working across Merseyside, you'll assess customer needs, develop tailored support plans, and work closely with partner agencies to ensure customers can access the right services at the right time.
Key responsibilities include:
- Managing referrals, completing assessments, and signing up new clients
- Developing and delivering individual support plans tailored to customer needs
- Supporting customers to build independence and reduce reliance on services
- Working in partnership with external agencies to improve outcomes and prevent homelessness
- Reviewing support plans and ensuring services meet customer and stakeholder expectations
- Maintaining accurate records and managing case documentation
- Contributing to service development, improvement activity, and raising the profile of the service
- Acting as a key point of contact for colleagues regarding external support services
You'll bring experience of supporting vulnerable individuals, along with a proactive and compassionate approach to helping customers achieve positive outcomes.
Essential:
- Experience within supported housing or a similar support-based environment
- Experience working in partnership with external agencies
- Strong organisational skills and ability to manage competing priorities
- Ability to maintain accurate records and produce clear written documentation
- Good IT skills and confidence using systems
- Strong communication skills and a customer-focused approach
- Full UK driving licence and access to a vehicle
Desirable:
- NVQ Level 2-4 in Social Care or relevant qualification
- Experience supporting individuals to develop independence and move away from dependency
- Experience of working with performance data or producing reports
- You’ll also demonstrate high levels of integrity, accountability, and a commitment to delivering excellent services for customers.
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.
Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!
We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
This is a permanent role working 35 hours per week. You will be working across various locations in Merseyside.
You will be generously rewarded with a competitive salary.
Benefits:
- 35 days' annual leave, plus bank holidays.
- 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually.
- Company pension scheme where we contribute 10%, and colleagues can contribute anything from 3% upwards.
We’re committed to our people’s wellbeing supported by an excellent management team, wellbeing champions, and mental health first aiders.
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Floating Support Advisor in Liverpool employer: Plus Dane Housing
Plus Dane is an exceptional employer dedicated to making a meaningful impact in the housing sector across Merseyside and Cheshire. With a strong focus on employee wellbeing, we offer generous benefits including 35 days of holiday, a competitive pension scheme, and a commitment to personal development through ongoing training and career progression opportunities. Join our collaborative team where your contributions will directly enhance customer service and drive digital innovation, all while enjoying a supportive work culture that values growth and teamwork.
