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- Tasks: Lead and inspire the income collection team to achieve targets and support customers.
- Company: Join Plus Dane, a social housing provider making a real difference in communities.
- Benefits: Enjoy hybrid working, 35 days holiday, competitive salary, and great perks like shopping discounts.
- Why this job: Make a positive impact while developing your career in a supportive, customer-focused environment.
- Qualifications: Experience in leadership and income management is essential; strong communication skills are a must.
- Other info: This role requires a valid UK driving licence and offers opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Contract Type: 18 Months Fixed Term
Contracted Hours: 35 (Full Time)
Who we are:
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.
Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!
We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
What we’re looking for from you to join our team:
We are seeking a dynamic and results-driven Income Manager to lead and inspire our income collection team within a social housing environment. You will be responsible for delivering a high-performing rent collection service, ensuring effective income management and sustained tenancy success for our customers.
As an experienced leader, you will oversee the end-to-end income recovery process, providing strategic direction, managing performance, and ensuring compliance with relevant legislation and policies. You will promote a ‘Rent First’ culture and drive continuous improvement across the income service.
This role requires a strong communicator with a proven ability to build effective relationships with internal and external stakeholders, including customers, local authorities, and legal professionals. Your leadership will play a crucial role in fostering a professional, customer focused, and responsive service that supports both our customers and our organisational goals.
Key responsibilities include:
Leading and motivating the Income Team to achieve collection and arrears reduction targets.
Developing and implementing strategies to maximise income and minimise debt.
Ensuring service delivery aligns with best practice, legal and regulatory requirements.
Engaging with customers and stakeholders to resolve complex cases and support tenancy sustainment.
If you’re passionate about making a difference, driving performance, and leading a successful team in a fast paced, customer focused environment, this could be the perfect opportunity for you.
What you’ll get in return:
We offer hybrid working and you will be working a 7-hour day between Monday – Friday.
You will be required to attend the office 2 days per week, and will manage staff across Congleton and Liverpool.
You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme and generous shopping discounts. We also have a competitive company pension scheme, where we contribute 9% and our colleagues can contribute anything from 3% upwards.
From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year. This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.
We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.
If this sounds like the place for you APPLY!
This role requires a valid UK driving licence.
This vacancy may close early if we receive a high volume of applications.
If you need any adjustments to apply or attend an interview, please let us know.
For information on how we use your personal data please follow the link at the foot of this page.
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Income Manager employer: Plus Dane Housing
Contact Detail:
Plus Dane Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Familiarise yourself with the social housing sector, particularly in Merseyside and Cheshire. Understanding local challenges and community needs will help you demonstrate your commitment to Plus Dane's mission during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to achieve targets or improved service delivery.
✨Tip Number 3
Network with professionals in the social housing field. Attend relevant events or join online forums to connect with others who can provide insights into the role and the organisation, which could give you an edge in your application.
✨Tip Number 4
Prepare to discuss your strategies for income management and debt minimisation. Be ready to share innovative ideas that align with Plus Dane's values and demonstrate your ability to drive continuous improvement in their income service.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Income Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in income management, leadership, and customer service. Use specific examples to demonstrate your achievements and how they relate to the role.
Write a Strong Cover Letter: Your cover letter should express your passion for making a difference in the community and your commitment to effective income management. Highlight your leadership skills and ability to build relationships with stakeholders, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for an Income Manager.
How to prepare for a job interview at Plus Dane Housing
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Income Manager. Familiarise yourself with income collection processes, tenancy sustainment strategies, and relevant legislation. This will help you demonstrate your knowledge and passion for the role during the interview.
✨Showcase Leadership Skills
As a potential leader, be prepared to discuss your leadership style and how you've motivated teams in the past. Share specific examples of how you've driven performance and achieved targets, especially in a social housing context.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about complex cases you've handled before and how you engaged with stakeholders to resolve issues. This will showcase your communication skills and customer-focused approach.
✨Align with Company Values
Research Plus Dane's values and be ready to explain how your personal values align with theirs. Highlight your commitment to tackling social inequality and how you can contribute to their mission of enabling individuals and communities to thrive.