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- Tasks: Support customers through financial challenges and manage rent accounts.
- Company: Join Plus Dane, a values-driven organisation making a positive impact.
- Benefits: Enjoy hybrid working, competitive salary, 35 days holiday, and great perks.
- Other info: Opportunities for personal development and career progression available.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Exceptional customer service skills and a proactive, empathetic approach.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do. We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
What we’re looking for from you to join our team:
Are you passionate about supporting customers through financial challenges? Do you have experience in income collection and a strong understanding of social housing? We’re looking for a proactive and customer-focused Income Advisor to help maximise rental income and minimise debt across our communities.
Responsibilities
- Manage rent accounts and support customers facing financial hardship.
- Negotiate affordable repayment plans and promote our “rent first” culture.
- Deliver high-quality, responsive customer service in line with income policies.
- Collaborate with internal teams and external partners including DWP and local authorities.
Key Skills
- Exceptional customer service skills, with a strong commitment to delivering a high-quality experience for every customer, especially those facing financial hardship.
- Team-oriented and resilient, able to thrive in a fast-paced environment and remain calm and constructive when dealing with challenging situations.
- Highly organised and performance-driven, with a proven ability to meet key performance indicators and targets while maintaining accuracy and attention to detail.
- Strong negotiation and written & verbal communication skills.
- A proactive, empathetic, and customer-focused approach.
- Experience in income recovery or housing management (desirable).
- Knowledge of welfare benefits and housing law (desirable).
What you’ll get in return
We offer hybrid working and you will be working a 7-hour day between Monday – Friday.
You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme and generous shopping discounts. We also have a competitive company pension scheme, where we contribute 9% and our colleagues can contribute anything from 3% upwards.
From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year. This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.
Professional Growth
We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.
How to apply
Apply now to be part of a values-driven organisation making a positive impact in Merseyside and Cheshire.
If you need any adjustments to apply or attend an interview, please let us know.
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Income Advisor employer: Plus Dane Housing
Contact Detail:
Plus Dane Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have a lead on an Income Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Plus Dane and understand their values and mission. Be ready to discuss how your experience aligns with their goal of tackling social inequality.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've helped customers facing financial challenges. This will demonstrate your proactive and empathetic approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our team at Plus Dane.
We think you need these skills to ace Income Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping customers through financial challenges. Share any relevant experiences that highlight your commitment to supporting those in need, especially in the social housing sector.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key skills and responsibilities mentioned in the job description. We want to see how your unique background aligns with our values and the role of an Income Advisor.
Highlight Your Skills: Don’t forget to showcase your exceptional customer service skills and any experience you have in income recovery or housing management. We’re looking for someone who can thrive in a fast-paced environment, so let us know how you handle challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Plus Dane Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and income collection. Familiarise yourself with the key challenges customers face, especially those dealing with financial hardship. This will help you demonstrate your understanding and passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service, particularly in challenging situations. Highlight how you’ve supported customers through tough times and negotiated solutions that worked for both parties.
✨Be Team-Oriented
Since collaboration is key in this role, think of instances where you’ve successfully worked with others to achieve a common goal. Be ready to discuss how you can contribute to a team environment and support colleagues in delivering high-quality service.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s approach to tackling social inequality and how the Income Advisor role fits into that mission. This shows your genuine interest in the organisation and its values, making you stand out as a candidate.