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- Tasks: Be the first point of contact for customer enquiries and provide exceptional service.
- Company: Leading housing service provider in Liverpool with a community-focused mission.
- Benefits: Comprehensive benefits package and commitment to personal development.
- Why this job: Make a positive impact in the community while developing your skills.
- Qualifications: Strong communication skills and a calm, resilient temperament.
- Other info: Join a supportive team in a rewarding office-based role.
The predicted salary is between 25000 - 30000 £ per year.
A leading housing service provider in Liverpool is looking for a Customer Experience Advisor. You will be the first point of contact for customer enquiries, requiring strong communication skills and a calm, resilient temperament.
The role involves dealing with high volumes of enquiries across various channels. With a commitment to personal development and a comprehensive benefits package, this permanent position ensures a rewarding work environment.
Join a team dedicated to making a positive difference in the community.
Customer Experience Advisor - Office-Based, High Impact employer: Plus Dane Housing
Contact Detail:
Plus Dane Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Office-Based, High Impact
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and mission will help you connect your experience with what they’re looking for in a Customer Experience Advisor.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customer enquiries, being able to articulate your thoughts clearly and calmly is key. Try role-playing with a friend or family member.
✨Tip Number 3
Show your resilience during the interview. Share examples of how you've handled high-pressure situations or dealt with difficult customers in the past. This will demonstrate that you can thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience Advisor - Office-Based, High Impact
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for customer enquiries, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Stay Calm and Resilient: The role requires a calm and resilient temperament, especially when dealing with high volumes of enquiries. Share examples in your application that showcase how you've handled challenging situations in the past.
Tailor Your Application: Make your application stand out by tailoring it to the specific role. Mention your passion for customer service and how you align with the values of making a positive difference in the community.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Plus Dane Housing
✨Know the Company Inside Out
Before your interview, take some time to research the housing service provider. Understand their mission, values, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in making a positive difference.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, strong communication is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate Resilience and Calmness
You’ll be dealing with high volumes of enquiries, so it’s important to convey your ability to stay calm under pressure. Think of situations where you managed stress effectively and be ready to discuss how you maintain a positive attitude even in challenging circumstances.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in growing within the company.