Asset & Delivery Assistant

If you’re motivated by making a real difference to customers and want to play a key role in ensuring our homes meet the highest standards, this could be the role for you. Join us in helping shape quality, safe and well‑maintained homes across our communities.

Who we are: Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do. Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be! We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

About the Role: As our Asset & Delivery Assistant, you’ll support the delivery of high‑quality Asset Management and Planned Delivery services by ensuring our surveyors, contractors and customers have the right information at the right time. Data accuracy, planning discipline and excellent communication sit at the core of this role. You’ll be responsible for coordinating stock condition surveys, managing customer and contractor updates, and supporting the wider asset compliance, maintenance and investment programmes.

Key responsibilities include:

• Coordinating and allocating stock condition surveys to ensure efficient delivery
• Managing no‑access cases, refusals and re‑scheduling with a responsive, customer‑focused approach
• Providing accurate updates to contractors, surveyors and customers
• Supporting programmes linked to decent homes, investment planning and repairs
• Maintaining accurate CRM and asset management records (CX, Keystone/Foundation)
• Monitoring workflow pressures and proactively escalating resource issues
• Supporting with customer communications, Section 20 consultation admin and planned works processing
• Providing general administrative and business support to the Asset & Planned Delivery teams
• Acting as an effective, solutions‑focused team member in a busy, time‑critical environment

What You’ll Bring: We’re looking for someone who is organised, proactive and able to thrive in a fast‑paced asset environment. You’ll need:

• Asset‑related experience, ideally with exposure to stock condition, decent homes standards or planned investment programmes
• Strong communication skills with the ability to provide clear updates to customers, contractors and colleagues
• Responsiveness and confidence in managing a large, varied and time‑critical workload
• A calm, solutions‑focused approach in a busy environment
• Intermediate Excel proficiency and excellent general IT skills
• Experience of working with real‑time workflow management systems
• A good understanding of repairs, maintenance and asset services
• Ability to work collaboratively within a team and support shared targets
• Strong organisational skills, accuracy and attention to detail

What you’ll get in return: This is a permanent role working 35 hours per week. You can work from either our Merseyside or Cheshire office, with regular travel to Merseyside expected. We also offer hybrid working arrangements. You’ll be generously rewarded with a competitive salary and a great benefits package, including 35 days’ annual leave, plus bank holidays. This includes a 3‑day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually. You’ll also benefit from a company pension scheme where we contribute 10% (from April), and colleagues can contribute anything from 3% upwards. We’re committed to our people’s wellbeing supported by an excellent management team, wellbeing champions, and mental health first aiders. We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications. We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. If you need any adjustments to apply or attend an interview, please let us know. This is your chance to be part of something meaningful—take the next step and help shape the quality of homes and services across our communities.